Shoronda Lewis
Jeffersonville
Summary
Dynamic Patient Care Coordinator with a proven track record at Maxor Pharmacy, excelling in HIPAA compliance and patient care coordination. Adept at enhancing patient experiences through effective communication and critical thinking. Successfully managed sensitive information while collaborating with multidisciplinary teams to improve healthcare outcomes and streamline insurance verification processes.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Maxor Pharmacy
08.2022 - Current
- Support healthcare providers by preparing and organizing necessary materials for patient consultations.
- Collaborate with multidisciplinary teams to enhance overall patient care experience.
- Maintains compliance with healthcare regulations and standards through diligent record-keeping practices.
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicate with insurance companies to verify coverage and obtain authorizations for medication treatments and procedures.
- Communicate with non-profits on finding funds or assist that will cover the cost of medication.
- Charts and documents when patient fall out of care.
Certified Pharmacy Technician
Walmart
09.2018 - 05.2023
- Dispensed medications accurately to ensure patient safety and compliance with regulations.
- Maintained inventory levels, reducing waste and ensuring availability of essential medications.
- Assisted patients with prescription queries, enhancing customer service satisfaction and trust.
- Collaborated with healthcare professionals to clarify medication orders and improve patient outcomes.
- Trained new technicians on pharmacy protocols, fostering a knowledgeable and efficient team environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Diploma - Pharmacy Tech
America Professional Institute
Macon, Ga07-2007
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Insurance verification
- Patient care coordination
- Patient care
- Documentation
- Filing and recordkeeping
Timeline
Patient Care Coordinator
Maxor Pharmacy
08.2022 - Current
Certified Pharmacy Technician
Walmart
09.2018 - 05.2023
Diploma - Pharmacy Tech
America Professional Institute