Shovinna Butts
Cordele
Summary
Dynamic professional with extensive experience in patient scheduling and record management at Crisp Regional Urgent Care. Proven ability to enhance customer service excellence while efficiently verifying insurance and collecting co-payments. Adept at utilizing electronic health records to streamline operations and improve patient satisfaction. Committed to delivering exceptional care and support.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Crisp Regional Urgent Care
Cordele
05.2025 - Current
- Managed front desk operations while greeting patients daily.
- Scheduled appointments and maintained accurate patient records.
- Verified insurance information and efficiently collected co-payments.
- Responded promptly to patient inquiries and answered phone calls.
Case Manager
Department of Human Services
Cordele
02.2024 - 09.2024
- Maintained accurate case records in compliance with department regulations.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained accurate case records and documentation according to agency guidelines.
Medical Receptionist
Crisp Regional Ortho
Cordele
02.2022 - 12.2023
- Greeted patients and managed front desk operations daily.
- Scheduled appointments and maintained accurate patient records.
- Answered phone calls and responded to patient inquiries promptly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
Store Manager
CitiTrends
Cordele
06.2020 - 01.2022
- Oversaw daily store operations, ensuring compliance with company policies.
- Supervised and trained staff to deliver exceptional customer service.
- Created visually appealing merchandise displays to enhance shopping experience.
- Analyzed sales data to optimize product assortment and pricing strategies.
- Managed daily banking activities, including deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Associate of Science - Health And Human Services
Ultimate Medical Academy
Clearwater, FL05-2021
Skills
- Patient scheduling and record management
- Insurance verification and co-payment collection
- Electronic health records management
- Customer service excellence
Timeline
Medical Receptionist
Crisp Regional Urgent Care
05.2025 - Current
Case Manager
Department of Human Services
02.2024 - 09.2024
Medical Receptionist
Crisp Regional Ortho
02.2022 - 12.2023
Store Manager
CitiTrends
06.2020 - 01.2022
Associate of Science - Health And Human Services
Ultimate Medical Academy