Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHQINGQLA RICHARDSON

McDonough

Summary

Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Capable of collaborating with teams, adapting to changing requirements, and consistently delivering results through efficient and empathetic service. Known for reliability and a proactive approach in achieving customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Dispatcher/Customer Service Representative

Toussaint Pilot Car
09.2023 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 6 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Assisted in resolving customer complaints and grievances.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Managed customer accounts and invoicing.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Coord- CS OPS Support

Verizon
07.2021 - 09.2023
  • Reviewing qualifications and applying the correct promotion
  • Using attention to detail
  • Work on complex issues to resolve concerns for customers and agents
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Working in a virtual environment
  • Fostered positive work environment by addressing employee concerns promptly and effectively.

Customer Service Advocate

Verizon
02.2020 - 07.2021
  • Built trusting relationship with customers to better understand needs.
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Managed customer calls efficiently in fast-paced call center environment.
  • Documented, researched and resolved customer service issues.
  • Collaborated across departments to resolve customer-related issues.

Delivery Support Associate/ OTR Fleet Team

Amazon
09.2018 - 04.2023
  • Maintained a clean and safe work environment for all employees and vendors
  • Enforcement of yard and dock safety procedures effective communication between carrier drivers, DSP & security
  • Communicate with DSP fleet dispatchers to ensure the fleet and drivers are ready to work routes
  • Interpret information from multiple sources to determine best course of action
  • Monitor fleet tracking database for compliance and best practices.

Patient Care Advocate

Express Scripts Pharmacy
09.2015 - 05.2019
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Enhanced patient satisfaction by addressing concerns and providing clear communication pharmacy plan.
  • Resolved problems with communication and billing to foster seamless services.

Education

No Degree - Business Administration

Albany Technical College
ALBANY, GA

Skills

  • Quality Assurance
  • Customer Service
  • Conflict Resolution
  • Decision Making
  • Team Leadership
  • Employee Engagement
  • Attention to detail
  • Time management

Timeline

Dispatcher/Customer Service Representative

Toussaint Pilot Car
09.2023 - Current

Coord- CS OPS Support

Verizon
07.2021 - 09.2023

Customer Service Advocate

Verizon
02.2020 - 07.2021

Delivery Support Associate/ OTR Fleet Team

Amazon
09.2018 - 04.2023

Patient Care Advocate

Express Scripts Pharmacy
09.2015 - 05.2019

No Degree - Business Administration

Albany Technical College

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