Shreeraj Murali
Atlanta, Georgia
Summary
A highly motivated and dedicated individual with a strong commitment to improving within any working environment. Eager to leverage a passion for hospitality and F&B operations to contribute effectively to an organization’s success. Possesses excellent interpersonal skills and a strong team-oriented attitude.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Wyndham Garden Atlanta Airport
08.2025 - Current
- Enhanced guest satisfaction through efficient check-in and check-out processes.
- Resolved guest inquiries and issues, providing exceptional customer service.
- Coordinated with housekeeping for timely room readiness ahead of arrivals.
- Supported front desk operations using OPERA PMS for daily management tasks.
Food and Beverage Trainee
Hyatt Regency DFW International Airport
08.2024 - 08.2025
- Enhanced service efficiency during three months in a fast-paced coffee shop.
- Supported bartending tasks, including beverage preparation and cocktail mixing.
- Ensured guest satisfaction by delivering excellent service at the bar.
- Managed guest interactions and processed orders for seamless restaurant service.
- Balanced bartending and restaurant duties, maintaining high service standards.
Food and Beverage Associate
The St. Regis Mumbai
06.2023 - 07.2024
- Enhanced guest satisfaction through effective restaurant operations and F&B sales.
- Provided outstanding customer service in a fast-paced dining environment.
- Trained new employees on service standards and operational procedures.
- Streamlined inventory management to optimize stock levels and efficiency.
- Coordinated with kitchen staff for timely food delivery and excellent presentation.
Food and Beverage Intern
The Westin Mumbai Garden City
12.2021 - 02.2022
- Supported the Banquets, Restaurant, and Lounge Bar operations, gaining insights into diverse aspects of food and beverage services.
- Developed an understanding of guest preferences, operational logistics, and team coordination within the F&B department.
Education
Bachelor of Hospitality Studies -
Anjuman-I-Islam’s Institute of Hotel Management & Catering Technology
Mumbai, India05.2023
Higher Secondary Education - undefined
Royal College of Arts, Science and Commerce
Mumbai, India05.2020
Secondary Education - undefined
St. Paul’s High School
Mumbai, India05.2018
Skills
- Adaptability: Quick to learn new concepts and adapt to different environments
- Teamwork: Able to collaborate effectively with diverse teams in high-pressure settings
- Initiative: Proactive in identifying areas of improvement and proposing solutions
- Communication: Excellent verbal and written communication skills, ensuring clear and efficient exchanges with both customers and colleagues
- Customer Service: Strong focus on delivering exceptional service and enhancing customer experiences
- Problem-solving skills
Accomplishments
- Functioned as a member of the Cultural Food Production Department for ‘Maharashtrian’ Theme Lunch in S.Y.B.Sc.(HS).
- Completed a Food Carving Course from Khan Academy in F.Y.B.Sc.(HS).
- Completed FOSTAC (Food Safety Training & Certificate) conducted by FSSAI in S.Y.B.Sc.(HS).
- District-level Table Tennis player, showcasing strong competitive skills and discipline.
- Completed Digital Marketing course from Google, enhancing understanding of online marketing strategies.
- Awarded Best employee of the Quarter at DFW Hyatt Regency, Texas
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Timeline
Front Desk Agent
Wyndham Garden Atlanta Airport
08.2025 - Current
Food and Beverage Trainee
Hyatt Regency DFW International Airport
08.2024 - 08.2025
Food and Beverage Associate
The St. Regis Mumbai
06.2023 - 07.2024
Food and Beverage Intern
The Westin Mumbai Garden City
12.2021 - 02.2022
Higher Secondary Education - undefined
Royal College of Arts, Science and Commerce
Secondary Education - undefined
St. Paul’s High School
Bachelor of Hospitality Studies -
Anjuman-I-Islam’s Institute of Hotel Management & Catering Technology
Hobbies & Interests
Table Tennis: Enjoy competitive play and developing strategic thinking.
Beatboxing: Passionate about rhythm and musical expression.
Drawing: Creative outlet that enhances focus and attention to detail.