Shukeyar Hughley
Atlanta,GA
Summary
To obtain a career in professional environment where can always use my skills and talents with a company. I’m a detailed oriented, dedicated, emerging professional with great work ethics. I’m also a self-directed learner with strong ability to master new concepts quickly. Excellent customer service skills, who displays strong organizational skills with the ability to multitask, apply feedback, meet deadlines, and thrives in a fast-paced environment. Works well with other professionals at all levels of experience and self-driven.
Overview
11
11
years of professional experience
Work History
Traffic Operator/Dispatcher
AECOM/GA Department Of transportation
08.2019 - Current
- Answer Calls for motorists that needs assistance with their vehicles, Dispatch H.E.RO units out on interstate,
- Maintain the interstate signs, Maintain Traffic Signals,
- Process construction forms for construction crews
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Driver/Messenger
GARDA WORLD
08.2018 - 08.2019
- Drive trucks/Maintain them,
- Carry money, Check money in and out,
- Help in the vault area,
- Count coins
Parking Service
MARTA
04.2018 - 08.2018
- Take Parking Tickets,
- Direct Traffic out parking deck when its special events going on
- Answer customers calls and questions, Cashier
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Sales Co-Worker
Ikea
06.2017 - 03.2018
- Cashier,
- Return & Exchanges,
- Assist customers with items in store
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
Sales Associate in Electronics
Walmart
08.2014 - 02.2017
- Assist applications with phone services from multiple providers
- Cashier and make sure items are in right location
- Answer telephone calls to help customers with questions etc.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Service Representatives
Comcast
04.2014 - 02.2015
- Call customers to try and persuade them to upgrade their services,
- Answering telephone calls to assist them with their bill
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative/Key Holder
U-Haul
11.2013 - 01.2015
- Open and Close Store
- Dispatch Trucks
- Bank Deposit Drops
- Make Reservations
- Answer Incoming calls
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Booker T. Washington High School
Atlanta, Georgia05.2011
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Customer Service
- Positive Attitude
- Good Communication
- Computer Skills
Timeline
Traffic Operator/Dispatcher
AECOM/GA Department Of transportation
08.2019 - Current
Driver/Messenger
GARDA WORLD
08.2018 - 08.2019
Parking Service
MARTA
04.2018 - 08.2018
Sales Co-Worker
Ikea
06.2017 - 03.2018
Sales Associate in Electronics
Walmart
08.2014 - 02.2017
Customer Service Representatives
Comcast
04.2014 - 02.2015
Customer Service Representative/Key Holder
U-Haul
11.2013 - 01.2015
High School Diploma -
Booker T. Washington High School
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