SHUN NELSON
McDonough
Summary
Results-oriented Customer Support Coordinator skilled in managing service operations and implementing effective policies. Leverages problem-solving and communication to enhance customer satisfaction and strengthen team performance. Impact includes streamlined processes for efficient handling of inquiries and resolution of complaints.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support
Medline Industries
McDonough
03.2019 - Current
- Tracked customer service metrics including response time and satisfaction scores to enhance support operations.
- Managed day-to-day activities including transaction processing, account maintenance, and customer support to ensure smooth operations.
- Developed an in-depth knowledge of company products and services in order to provide effective customer support.
- Collaborated with customer support teams to efficiently resolve customer complaints.
- Provided personalized customer support by responding to inquiries promptly and accurately.
- Provided customer support by troubleshooting problems with products or services over the phone or internet.
Customer Support Specialist
JCPenney Distribution Center
Forest Park
09.2012 - 02.2019
- Conducted quality control checks on packed shipments to ensure accuracy and customer satisfaction.
- Provided expert assistance to customers regarding product inquiries and order status.
- Investigated customer complaints regarding product quality or service rendered.
- Resolved customer complaints by employing effective communication and problem-solving techniques, enhancing customer experience.
Education
Bachelor of Science - Psychology
University of Phoenix
Atlanta, GA 08.2009 - 01.2011
Project Team Coordinator
Hands On Atlanta
07.2003 - 06.2005
Front Office
Everest Institute
Atlanta, GA 02.2002 - 02.2003
Harper-Archer High School
Atlanta, GASkills
- Customer support
- Problem solving
- Quality assurance
- Time management
- Data analysis
- Interpersonal skills
Timeline
Customer Support
Medline Industries
03.2019 - Current
Customer Support Specialist
JCPenney Distribution Center
09.2012 - 02.2019
Bachelor of Science - Psychology
University of Phoenix
08.2009 - 01.2011
Project Team Coordinator
Hands On Atlanta
07.2003 - 06.2005
Front Office
Everest Institute
02.2002 - 02.2003
Harper-Archer High School