Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at GEICO in facilitating vehicle damage inspections. Proven ability to manage high call volumes while delivering exceptional customer service and negotiating effectively with repair facilities. Recognized for excellent communication and organizational skills, ensuring efficient resolution of complex issues.
•Assist adjusters and policyholders with scheduling inspection for vehicle damages.
•Administered phone or emails to repair facilities and tow yards to negotiate fees on vehicles.
• Handled on average 75 inbound or outbound calls at A level resolution.