ShunTae Milligan
Macon
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at GEICO in facilitating vehicle damage inspections. Proven ability to manage high call volumes while delivering exceptional customer service and negotiating effectively with repair facilities. Recognized for excellent communication and organizational skills, ensuring efficient resolution of complex issues.
Overview
10
10
years of professional experience
Work History
Secondary Accident
GEICO
04.2015 - 09.2025
•Assist adjusters and policyholders with scheduling inspection for vehicle damages.
•Administered phone or emails to repair facilities and tow yards to negotiate fees on vehicles.
• Handled on average 75 inbound or outbound calls at A level resolution.
Education
GED -
CGTC
Macon GASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Secondary Accident
GEICO
04.2015 - 09.2025
GED -
CGTC