Summary
Overview
Work History
Education
Skills
Timeline
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Shyheim Riddick

Villa Rica

Summary

Detail-oriented and highly organized professional with 5+ years of experience in customer service, administrative support, and data processing. Skilled in forms processing, document review, and researching errors with a commitment to exceeding quality and timeliness standards. Strong technical proficiency in Microsoft Excel, CRM tools, and multiple software systems in remote settings. Adept at working independently and collaboratively to support service-level agreements and client satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

TeleAffects/Duke Energy
08.2023 - 07.2024
  • - Processed customer account inquiries, billing issues, and service requests with high accuracy.
  • - Utilized CRM tools and Microsoft Excel to document and categorize customer data.
  • - Ensured compliance with data security policies while maintaining quality service levels.
  • - Researched and resolved complex errors, identifying preventative measures to reduce recurrence.

Data Entry/Triage

Doma Technology
11.2019 - 02.2022
  • - Processed large volumes of data entry and forms with precision and timeliness.
  • - Supported administrative tasks, including document scanning, categorization, and compliance checks.
  • - Researched discrepancies and implemented corrections to uphold data integrity.

Customer Service Specialist

International Marketing Association
08.2016 - 10.2019
  • - Led a team of service representatives while ensuring adherence to compliance standards.
  • - Oversaw data entry, documentation, and workflow processes to maintain accuracy and timeliness.
  • - Provided escalation support for complex participant issues, researching and resolving them effectively.
  • - Trained new employees on document management and process standards to ensure consistency.

Education

Bachelor's Degree - Business Management

Saint Leo University

Skills

  • - Financial forms processing & data entry
  • - Accuracy & attention to detail
  • - Microsoft Office Suite (Excel – Intermediate)
  • - Document categorization & review
  • - Researching errors & preventative solutions
  • - CRM and multiple software systems
  • - Remote collaboration & communication
  • - Administrative task management

Timeline

Customer Service Representative

TeleAffects/Duke Energy
08.2023 - 07.2024

Data Entry/Triage

Doma Technology
11.2019 - 02.2022

Customer Service Specialist

International Marketing Association
08.2016 - 10.2019

Bachelor's Degree - Business Management

Saint Leo University

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Shyheim Riddick