Shykeemia Johnson
Macon
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Foundever
Macon
06.2022 - 06.2024
- Ability to navigate and multitask between screens efficiently while assisting customers.
- Handle 60 to 100 inbound calls per day.
- Drive customer satisfaction through voice, chat, and email communication.
- Have the ability to navigate multiple systems and tools within calls.
Retail Sales Associate
CVS Pharmacy
Macon
05.2021 - 05.2022
- Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving service issues.
- Focusing on the customer, assisting when needed; maintaining the sales floor by restocking shelves, checking vendors, and updating pricing information; accurately performing cashier duties, and handling all transactions with precision according to policy and procedures.
- Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools.
Warehouse Worker
Amazon
Macon
07.2019 - 03.2021
- Receive and put away inventory; use scanners to read bar codes on products; view prompts on screens, and follow directions to complete tasks.
- Achieve a production goal of 80% or higher each day to keep freight moving in and out of the warehouse in a reasonably safe manner.
- Operate powered industrial trucks, such as forklifts or pallet drivers, and work at heights of up to 40 feet with a safety rating.
Auditor
MSI Inventory Service
Macon
05.2018 - 07.2019
- Inventor retail and wholesale locations such as grocery stores, department stores, and convenience stores throughout the country.
- Meet target production goals of 100% each day, if valid, with a minimum error.
- Perform physical inventory counts on various types of merchandise using a computer, calculator, and a portable scanner gun.
Education
Associate of Science - Pharmacy
Ultimate Medical Academy
Clearwater, FL05-2023
High School Diploma -
Central High School
Macon, GA05-2017
Skills
- Call handling
- Customer relationship management
- Data entry
- Multi-system navigation
- Complaint resolution
- Sales support
- Microsoft Office & Suites Expert
Timeline
Customer Service Representative
Foundever
06.2022 - 06.2024
Retail Sales Associate
CVS Pharmacy
05.2021 - 05.2022
Warehouse Worker
Amazon
07.2019 - 03.2021
Auditor
MSI Inventory Service
05.2018 - 07.2019
Associate of Science - Pharmacy
Ultimate Medical Academy
High School Diploma -
Central High School
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