Shyndy Hinojosa
Canton
Summary
Dynamic Office Manager and Licensed Insurance Agent with proven success at Randy Beavers Insurance Agency Inc. Expert in customer service and office administration, enhancing productivity through streamlined processes. Developed tailored insurance solutions, boosting client satisfaction and generating new business opportunities. Skilled in compliance monitoring and problem-solving, ensuring operational excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager/Licensed Insurance Agent
Randy Beavers Insurance Agency Inc
08.2000 - Current
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented office procedures to enhance productivity and streamline communication.
- Managed bilingual customer inquiries via phone and email, ensuring timely resolution of issues.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Conducted comprehensive policy reviews to identify coverage gaps and recommend enhancements.
- Educated clients on coverage options, enhancing understanding and satisfaction
- Assisted Policyholders with Claims and steamling the process.
- Developed customized insurance solutions to meet client needs and preferences.
- Calculated quotes and educated potential clients on insurance options.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
Loss Prevention Representative
United Parcel Service, UPS
07.2000 - 04.2022
- Monitored building activities to prevent theft and ensure compliance with loss prevention policies.
- Assisted in the development of comprehensive company-wide loss prevention policies, resulting in decreased losses yearoveryear.
- Monitored store entrances and exits, identifying suspicious activity and preventing potential thefts.
- Utilized various computer systems to secure high-valued items and reduce loss.
Education
No Degree - Undergraduate
Kennesaw State University
Kennesaw, GAHigh School Diploma -
Lamar High Scholl
Arlington, TX06-1988
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Staff management
- Employee training
- Compliance monitoring
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Phone and email etiquette
Certification
- Licensed Georgia Insurance Agent, 25 Plus Years Experience
- Certified Notary Public for the State of Georgia
Languages
Spanish
Native or Bilingual
Timeline
Office Manager/Licensed Insurance Agent
Randy Beavers Insurance Agency Inc
08.2000 - Current
Loss Prevention Representative
United Parcel Service, UPS
07.2000 - 04.2022
No Degree - Undergraduate
Kennesaw State University
High School Diploma -
Lamar High Scholl