Shynese Slaton
Hampton
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
9
9
years of professional experience
Work History
QA Analyst
Shinsei
Peachtree City
04.2025 - 06.2025
- Performed functional, integration, system testing, regression testing as well as user acceptance testing.
- Created detailed bug reports with steps to reproduce the issue along with screenshots when necessary.
- Provided feedback to development teams regarding product performance against expected results.
- Ensured compliance of products with industry standards by executing tests in accordance with established quality assurance procedures.
- Worked closely with developers to analyze root cause of defects and provide solutions.
Office Administrative Assistant
Geodis Warehouse
McDonough
01.2024 - 03.2025
- Contributed to team effort by accomplishing related tasks as needed.
- Prepared outgoing mailings using postage meter machine.
- Created expense reports, tracked invoices, and processed payments.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Responded promptly to customer inquiries via email or phone.
- Organized and maintained filing systems, both paper and electronic.
- Assisted with scheduling meetings and appointments for the office staff.
Inventory Accounting Analyst
Variety Wholesale
Newnan
03.2019 - 12.2023
- Researched pricing information for inventory items to maintain accurate cost data.
- Maintained accurate records of all incoming, outgoing shipments from vendors, customers.
- Performed detailed analysis of variances between actual and budgeted inventories.
- Collaborated with other departments to resolve any issues related to inventory tracking systems.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Checked postings and documents for correctness, accuracy and proper coding.
WFH CSR/Hiring Specialist
Amazon.Inc
03.2016 - 02.2019
- Followed up with customers to ensure their satisfaction.
- Researched required information using available resources.
- Processed orders, forms, applications, and requests.
- Assisted in the development of customer service procedures and policies.
- Maintained records of customer interactions, transactions, comments and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
High School Diploma -
Lovejoy High
Hampton05-2017
Skills
- Database entry
- User acceptance testing
- Root cause analysis
- Customer service
- Time management
- Problem solving
- Team collaboration
- Filing systems
- Research
- Supply chain coordination
- Database management
Timeline
QA Analyst
Shinsei
04.2025 - 06.2025
Office Administrative Assistant
Geodis Warehouse
01.2024 - 03.2025
Inventory Accounting Analyst
Variety Wholesale
03.2019 - 12.2023
WFH CSR/Hiring Specialist
Amazon.Inc
03.2016 - 02.2019
High School Diploma -
Lovejoy High
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