Shyretta Stevenson
Jonesboro
Summary
Experienced customer service and data entry professional with over 20 years in customer service and 10+ years in data entry. Adept at managing high-volume call center support, claims processing, payment verification, and administrative tasks. Known for strong attention to detail, problem-solving abilities, and proficiency with multiple systems. I am seeking a remote role in customer service or data entry to contribute my skills to a dynamic team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Truck Delivery Driver
Kroger Distribution Warehouse & Fulfillment Center
07.2023 - Current
- Provided excellent customer service while delivering orders to customers
- Managed delivery records and monitored product safety
- Conducted pre & post-trip inspections and operated Kroger trucks
- Completed on-time deliveries by choosing best and most efficient routes.
Remote Provider Reimbursement & Claims Specialist
Remedy Staffing (Temp Assignment)
12.2020 - 05.2023
- Processed and filed medical and COVID claims
- Provided customer service support via inbound/ outbound calls & chat
- Verified eligibility, prior authorizations, and provider billing
- Investigated and resolved claim disputes and payment discrepancies
- Managed accounts payable, data entry, and payment processing
Laboratory Technician & Data Entry Specialist
Quest Diagnostics
09.2015 - 03.2020
- Entered and managed patient data with 10,000+ KPH accuracy
- Provided customer service and technical support
- Verified and processed medical records and sample documentation
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Vendor Management Analyst
Homeclick LLC
11.2014 - 09.2017
- Managed 300+ vendor accounts and processed invoices
- Resolved billing and inventory discrepancies
- Communicated with vendors and maintained financial records
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts (B.A.) - Geoscience & Geography
New Jersey City University
Jersey City, NJ05-2013
Skills
- Typing 55-65 WPM
- Dispute Resolution
- Highly Detail-Oriented
- Organized
- 10-key
- Prior Authorizations
- Follow-up skills
- Medicaid Verification
- Account updating
- Complaint resolution
- Scheduling
Certification
- Certified Insurance Service Representative (CISR), 2021, National Alliance for Insurance Education & Research
- Microsoft Office Specialist, 2020, Microsoft
Timeline
Truck Delivery Driver
Kroger Distribution Warehouse & Fulfillment Center
07.2023 - Current
Remote Provider Reimbursement & Claims Specialist
Remedy Staffing (Temp Assignment)
12.2020 - 05.2023
Laboratory Technician & Data Entry Specialist
Quest Diagnostics
09.2015 - 03.2020
Vendor Management Analyst
Homeclick LLC
11.2014 - 09.2017
- Certified Insurance Service Representative (CISR), 2021, National Alliance for Insurance Education & Research
- Microsoft Office Specialist, 2020, Microsoft
Bachelor of Arts (B.A.) - Geoscience & Geography
New Jersey City University
Similar Profiles
Britney JacksonBritney Jackson
Delivery Driver at Kroger Fulfillment CenterDelivery Driver at Kroger Fulfillment Center
John C. DunhamJohn C. Dunham
General Manager at Kroger Fulfillment CenterGeneral Manager at Kroger Fulfillment Center
Jeransy Nitzivette Hernandez TorresJeransy Nitzivette Hernandez Torres
Picker Packer at Kroger Fulfillment CenterPicker Packer at Kroger Fulfillment Center