Mariah Siddeeq
Brooks,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Comfortable learning new systems quickly and working independently in a remote environment.
Overview
9
9
years of professional experience
Work History
Teacher's Assistant
Algaberic Institute
Indianapolis, IN
08.2012 - 05.2015
- Supported classroom instruction by preparing materials and assisting with lesson delivery
- Facilitated student engagement through interactive activities and group discussions
- Assisted in managing classroom behavior and implementing disciplinary measures
- Collaborated with teachers to tailor instructional strategies for diverse learning needs
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
Customer Service Rep.
Sykes
Indianapolis, IN
02.2014 - 05.2016
- Provided high volume inbound customer support through phone, chat, and email communication
- Assisted customers with billing inquiries, account updates, troubleshooting, and service related concerns
- Maintained professionalism and empathy while resolving customer issues efficiently and accurately
- Navigated multiple software systems simultaneously while documenting detailed customer interactions
- Met and exceeded performance metrics including customer satisfaction, call quality, attendance and response time
- Assisted team members in troubleshooting technical issues, fostering collaboration and knowledge sharing.
- Adapted quickly to new product updates, providing customers with accurate information and support.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Dental Assistant/Front Desk Rep
K & E Advanced Dentistry
Cincinnati, OH
04.2015 - 08.2015
- Provided attentive care to a wide range of customers
- Resolved questions and concerns with professionalism and empathy
- Maintain patients records and ensure all information is up to date
- Maintained a clean and organized work environment
- Tracked lab cases, while also sterilizing tools and insuring rooms are sterilized and ready for the next patient
- Assist Doctor with treatment by passing instruments and assuring the patient is comfortable
- Supported the team operations and daily workflow
- Served as first point contact for patients and visitors
- Managed scheduling,insurance verification, billing inquiries, and administrative task
- Handled phone and email communication professionally and efficiently
- Delivered excellent customer service and built positive relations with patients
Orthodontic Dental Assistant
Shine Orthodontics
Cincinnati, OH
05.2018 - 03.2021
- Explained treatment and procedures to patients
- Placed and adjusted orthodontic appliances in accordance to treatment plan
- Performed digital dental X-rays while ensuring patient comfort and care
- Prepared and mixed a variety of dental materials in a timely and accurate manner
- Ensured proper cleaning, sterilization of instruments and operators equipment following OSHA and CDC guidelines
- Assisted orthodontists during procedures, ensuring patient comfort and efficient workflow.
- Managed patient records and appointment scheduling using dental software systems.
- Collaborated with team members to optimize clinic operations and enhance patient experiences.
- Monitored inventory levels of supplies, placing orders as necessary to maintain stock.
- Supported new staff training by demonstrating clinical procedures and office protocols.
- Implemented patient feedback strategies to improve service delivery and satisfaction levels.
- Upheld strict privacy protocols when handling sensitive patient information as per HIPAA regulations.
- Consistently provided exceptional customer service, contributing to increased patient satisfaction rates within the practice.
Education
High School Diploma -
Arsenal Technical High School
Cincinnati, OH05.2010
Some College (No Degree) -
Ivy Tech Community College
Indianapolis, INCertification -
Adapt- Academy of Dental Assisting
Cincinnati, OH03.2017
Skills
- Customer Service & Client Relations
- Team Collaboration
- Billing Support
- Insurance Claims Assistance
- Data Entry
- Chair Side Assistance
- OSHA Guidelines
- HIPPA Compliance
- Patient Scheduling
- Email and Written Communication
- Zendesk/ Ticketing System
- Troubleshooting and Problem Resolution
- Multitasking and Time Management
- Remote Work Environment
Timeline
Orthodontic Dental Assistant
Shine Orthodontics
05.2018 - 03.2021
Dental Assistant/Front Desk Rep
K & E Advanced Dentistry
04.2015 - 08.2015
Customer Service Rep.
Sykes
02.2014 - 05.2016
Teacher's Assistant
Algaberic Institute
08.2012 - 05.2015
High School Diploma -
Arsenal Technical High School
Some College (No Degree) -
Ivy Tech Community College
Certification -
Adapt- Academy of Dental Assisting