Sideria Pough
Perry
Summary
Adept Phlebotomy Technician with a proven track record at LabCorp, enhancing patient satisfaction through expert venipuncture and compassionate care. Demonstrated excellence in specimen handling and patient confidentiality, significantly improving efficiency and accuracy. Skilled in both technical and interpersonal abilities, fostering trust and reducing patient anxiety during procedures.
Overview
11
11
years of professional experience
Work History
Phlebotomy Technician
LabCorp
05.2016 - 07.2024
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
Phlebotomist
Houston Healthcare
11.2013 - 10.2016
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
Education
Associate of Applied Science - Medical Assistant
Southeastern Technical College
Vidalia, GA04.2002
Skills
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Specimen handling
- Anatomy knowledge
- Order of draw
- Sample and specimen collection
- Capillary puncture
- Patient confidentiality
- Venipuncture Expertise
- Infection Control
- Data Entry
- Pediatric phlebotomy
- Geriatric phlebotomy
- Patient Flow Management
- Quality Control
- Diagnostic Testing
- Recording data
- Biohazard Disposal
- Sample storage
- Medical Records Review
- Documentation Management
- Supply Restocking
- Medical Records Maintenance
- Adaptable approach
- HIPAA
- Communication abilities
- HIPAA Compliance
- Specimen Preparation
- Medical terminology knowledge
- Patient Care
- Patient support
- Paperwork Processing
- Medical office administration
- Medical Records Management
- Medical Testing
- Butterfly Venipuncture
- Customer Service
- Instrument Sterilization
- Attention to Detail
- Phlebotomy Technician
- Data Confidentiality
- Certified in CPR/AED
- Specimen Collection
- Sample Collection
- Decision-Making
- Blood Culturing
- Workload Management
- Finger Stick Method
- Glucose Screening
- Goal Minded
- Phlebotomy Technician (PT)
- Staff Phlebotomy Training
- Sample Processing
- Lab Reporting
- Patient Monitoring
- Staff Collaboration
- Arterial Blood Draws
- Appointment Scheduling
- Relationship Building
- Biohazard Policy Compliance
- Fluid Intake Monitoring
- Process Monitoring
- Machine Calibration
- Team Leader
- Stress Management
- Complex Terminology Interpretation
- Injection Administration
Timeline
Phlebotomy Technician
LabCorp
05.2016 - 07.2024
Phlebotomist
Houston Healthcare
11.2013 - 10.2016
Associate of Applied Science - Medical Assistant
Southeastern Technical College
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