Sidra Siddiqui
Suwanee
Summary
Dynamic Front Desk Receptionist with proven expertise at Chacko Allergy, excelling in customer service and appointment scheduling. Recognized for enhancing patient flow and maintaining meticulous records. Skilled in cash handling and office organization, fostering a welcoming environment while effectively managing high-volume inquiries. Committed to delivering exceptional support and improving operational efficiency.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Chacko Allergy
Alpharetta, GA
12.2024 - Current
- Greeted and assisted patients, ensuring a welcoming and efficient reception experience.
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Maintained accurate patient files and records, ensuring compliance with privacy regulations.
- Responded to patient inquiries via phone and email, providing timely information and support.
- Coordinated communication between medical staff and patients to facilitate care processes.
- Organized office supplies and maintained a clean, organized reception area to improve workflow efficiency.
- Processed insurance verification, enhancing accuracy of billing procedures for services rendered.
- Trained new team members on front desk protocols, fostering a collaborative work environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected all payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Front Desk Receptionist
Summit Spine and Joint Centers
Lawrenceville, GA
02.2022 - 02.2024
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected any form of payment
- Traveled to different offices
- Handled assignments independently with good judgement and critical thinking skills.
Cashier Lead
Dunkin' Donuts
Sugar Hill, GA
10.2019 - 01.2022
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Managed cash handling procedures, maintaining accuracy in transactions and minimizing discrepancies.
- Implemented process improvements that streamlined checkout procedures and reduced customer wait times.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Conducted regular audits of cash registers, ensuring compliance with financial controls and standards.
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Associate of Applied Science - Health Science
Gwinnett Technical College
Lawrenceville, GA05-2027
Skills
- Customer service
- Attention to detail
- Listening skills
- Time management
- Cash handling
- Data entry
- Hospitality services
- Calendar management
- Travel coordination
- Microsoft office
- Payment processing
- Appointment scheduling
- Verbal and written communication
- Office organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Front Desk Receptionist
Chacko Allergy
12.2024 - Current
Front Desk Receptionist
Summit Spine and Joint Centers
02.2022 - 02.2024
Cashier Lead
Dunkin' Donuts
10.2019 - 01.2022
Associate of Applied Science - Health Science
Gwinnett Technical College