Sidumi Beteta Saavedra
Norcross,GA
Summary
Detail-oriented professional with over 10 years of experience in customer service, billing, and import operations, complemented by a recent certification in UX Design. Skilled in communication, problem-solving, and logistics management, with a strong ability to adapt to new challenges and technologies. Currently seeking a role that leverages both my extensive customer service background and my newly acquired UX design skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Benefits Specialist
Alight
09.2023 - 12.2023
- Performed data entry and managed employee enrollment in health benefits
- Provided detailed explanations of health benefits and assisted with password resets and personal info updates
- Utilized systems such as Trax, Noble, and Smartben for daily operations.
Import Specialist
Hapag-Lloyd
10.2020 - 01.2022
- Managed import logistics, ensuring all shipments were documented and compliant with regulations
- Responded to customer inquiries and complaints via email and phone
- Created and processed invoices and communicated shipment details and issues to customers
- Used Salesforce and SAP for tracking and documentation.
Customer Service Representative
Dobla Holdings
02.2012 - 08.2016
- Handled order submissions, billing, and payments, and provided customer support through phone, email, and chat
- Assisted with translations and addressed customer complaints efficiently.
Accounts Receivable Specialist
Fidelity Bank
03.2006 - 12.2011
- Processed customer payments, resolved billing disputes, and generated invoices
- Monitored customer accounts for delinquencies and prepared monthly financial reports
- Maintained customer accounts using accounting software and supported month-end closing activities.
Education
UX Design Professional Certificate -
Google Certified/Merit Program
01.2025
Skills
- Proficient in verbal and written communication, effectively handling customer inquiries and complaints
- Adept at resolving customer concerns, billing discrepancies, and import-related issues through analytical and creative approaches
- Experienced in meticulous data entry, invoice processing, and documentation management
- Strong skills in empathy, patience, active listening, and retention strategies to enhance customer satisfaction
- Knowledgeable in import regulations, shipping procedures, and supply chain coordination
- Skilled in user research, wireframing, prototyping, and user-centered design principles to create intuitive user interfaces
- Proficient with various software and systems including Salesforce, SAP, Trax, Noble, Smartben, Figma, and Adobe XD
- Capable of managing multiple projects and tasks efficiently, from inception to completion, ensuring deadlines and objectives are met
Awards
- Customer Service Award, 2015, Recognized for exceptional service and customer satisfaction at Dobla Holdings.
- Trained new employees in customer service procedures and systems.
References
- Katteryn Dameron, Fidelity Bank, 770-688-6698
- Laura Greg, Dobla Holdings, 404-210-6022
- Sally Lee, Hapag-Lloyd, 678-523-3616
Certification
UX Design Certified by Google
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Benefits Specialist
Alight
09.2023 - 12.2023
Import Specialist
Hapag-Lloyd
10.2020 - 01.2022
Customer Service Representative
Dobla Holdings
02.2012 - 08.2016
Accounts Receivable Specialist
Fidelity Bank
03.2006 - 12.2011
UX Design Professional Certificate -
Google Certified/Merit Program
UX Design Certified by Google
Similar Profiles
Christine GutierrezChristine Gutierrez
Team Specialist at AlightTeam Specialist at Alight
MAJAVAE HAMILTONMAJAVAE HAMILTON
Customer Service Representative at AlightCustomer Service Representative at Alight
Ashley PizarroAshley Pizarro
Customer Care Representative at AlightCustomer Care Representative at Alight