Sierra Bennett
Atlanta
Summary
Customer Service Manager with extensive knowledge of Customer Relations, and proven multitasking abilities. Committed to maintaining professional relationships with clients and employees to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Professional Bus Operator
Marta Transit
10.2021 - 12.2024
- Operated transit vehicles safely and efficiently across designated routes.
- Monitored passenger safety and adherence to regulations during transport.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Conducted routine vehicle inspections to ensure operational readiness and safety compliance.
- Collaborated with dispatchers to optimize route planning and scheduling.
- Mentored new drivers on best practices for safe driving and customer interaction.
Store Manager
Walgreens
12.2021 - 04.2022
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
RaceTrac Petroleum, Inc
04.2019 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Patient Relations
Susquehanna Health
05.2018 - 12.2020
- Performed various administrative functions, including filing paperwork,bookkeeping,(etc.).
- Educated Patients on medicine and at-home healthcare tools.
- Shopping and budgeting for at home clients.
- Maintain safe practices while adhering to all OSHA, and HIPPA laws.
Customer Care Representative
Chime Solutions
09.2019 - 01.2020
- As a CCR you are responsible for helping employees enroll in their Annual Enrollment Benefits for healthcare insurance and other Insurance. You must insure quality and security during calls while following Federal Laws.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Customer Service Representative
Sentry Surveillance
11.2015 - 01.2018
- Used company troubleshooting resolution tree to evaluate technical problems, while leveraging personal expertise to find appropriate solutions. Answered customer telephone calls promptly and in an appropriate manner. Leveraged sales expertise to promote CCTV and capitalize on upsell opportunities.
Education
High School Diploma -
Mount Zion Highschool
Jonesboro, Georgia05-2011
Clayton State University
Morrow, GeorgiaSkills
- Vehicle inspection
- Defensive driving
- Passenger assistance
- Route navigation
- Customer service
- Store operations
- Training and mentoring
- Inventory management
- Data entry
- Active listening
- Call center experience
- Computer proficiency
Timeline
Store Manager
Walgreens
12.2021 - 04.2022
Professional Bus Operator
Marta Transit
10.2021 - 12.2024
Customer Care Representative
Chime Solutions
09.2019 - 01.2020
Store Manager
RaceTrac Petroleum, Inc
04.2019 - 10.2021
Patient Relations
Susquehanna Health
05.2018 - 12.2020
Customer Service Representative
Sentry Surveillance
11.2015 - 01.2018
High School Diploma -
Mount Zion Highschool
Clayton State University
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