Chelsea Clyde
Macon
Summary
Detail-oriented Accounts Receivable and Financial Operations Specialist with over 5 years of experience in payment posting, cash reconciliation, and denial management. Strong background in back-office operations, insurance billing, and fraud prevention. Proven ability to manage high-volume transactions, identify discrepancies, and support healthcare and financial services teams. Seeking to contribute to Optums mission by ensuring accurate payment processing and improving health outcomes through operational excellence.
Highly experienced in financial operations with a background in managing complex payment systems, bank reconciliations and financial reporting. Strengths include strong analytical ability, problem-solving skills and knowledge of financial software tools. Previous roles have led to improved operational efficiency and strengthened internal controls within the finance department.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance & Financial Operations Specialist
Farmers Insurance
05.2024 - Current
- Post insurance payments and reconcile accounts for policy accuracy.
- Resolve discrepancies in billing and payment adjustments using CRM and Excel.
- Analyze remittances and explanations of benefits (EOBs) to ensure correct application of funds.
- Collaborate with internal teams to improve payment accuracy and speed.
Branch Operations Coordinator Risk & Compliance
Wells Fargo
12.2021 - 11.2023
- Posted transactions and performed daily batch balancing across multiple accounts.
- Investigated denied transactions and initiated escalations for resolution.
- Managed unidentified deposits and ensured accurate categorization in banking systems.
- Conducted regulatory reviews for account activity in alignment with risk protocols.
Fraud & Transaction Processing Specialist
LiveOps
01.2016 - 12.2021
- Processed high-volume financial transactions, billing adjustments, and account reconciliations.
- Identified, researched, and resolved errors in posted payments and system misallocations.
- Supported remote teams in backend financial support with a focus on compliance and accuracy.
Education
High School Diploma -
Southwest High School
Macon, GA05-2010
Skills
- Payment Posting
- Denial resolution
- Cash Reconciliation
- Batch Balancing
- Medical Billing
- EOB Interpretation
- Financial Adjustments
- Refund Processing
- Compliance
- HIPAA
- AML
- KYC
- CRM
- Billing Software
- Salesforce
- Fiserv
- Proprietary systems
- Data Entry
- Accuracy
- Microsoft Excel
- VLOOKUP
- Pivot Tables
- Remote Operations
- Workflow Optimization
- Billing adjustments
- Regulatory compliance
- Transaction processing
- Customer relationship management
- Risk assessment
- CRM software
Certification
- Personal Lines Insurance License
- Financial Compliance & Anti-Money Laundering
- Payment Reconciliation & Risk Analysis
Timeline
Insurance & Financial Operations Specialist
Farmers Insurance
05.2024 - Current
Branch Operations Coordinator Risk & Compliance
Wells Fargo
12.2021 - 11.2023
Fraud & Transaction Processing Specialist
LiveOps
01.2016 - 12.2021
High School Diploma -
Southwest High School