Sierra Dutton
Flowery Branch
Summary
Detail-oriented with 10 years of experience in managing financial transactions, reconciling accounts, and preparing financial reports. Proficient in using accounting software and ensuring compliance with regulations. Strong analytical skills and ability to identify discrepancies and resolve issues efficiently. Adept at working independently and as part of a team.
Overview
10
10
years of professional experience
Work History
Sales Administrator
MC Turbo Acquisition LLC
Gainesville
06.2025 - Current
- Managed daily sales order processing and documentation for efficient workflow.
- Coordinated communication between sales team and clients, ensuring clarity and accuracy of information.
- Assisted in maintaining customer database and updating client records regularly.
- Analyzed sales data to identify trends, providing actionable insights for strategic decision-making.
- Worked closely with marketing department to optimize strategic initiatives.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Attended and documented sales meeting minutes, distributed meeting notes, and assigned followup activities.
- Developed promotional materials such as flyers, brochures, presentations. for upcoming events or campaigns.
- Assisted in developing pricing strategies for various products and services offered by the company.
- Tracked shipments of orders placed by customers and notified them of delivery status updates accordingly.
- Prepared detailed proposals outlining terms of sale including payment plans, discounts, warranties.
- Recognized security risks to properly handle situations.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Generated weekly sales performance reports, highlighting trends and recommending improvements for the sales process.
- Conducted research on potential customers to determine their needs and preferences before making contact with them.
- Supported sales representatives with scheduling client meetings and coordinating travel for sales presentations.
- Maintained a professional demeanor while addressing client concerns and requests promptly.
- Provided administrative support to sales team by preparing and organizing customer data.
- Organized sales-related paperwork and ensured timely distribution to relevant teams.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Tracked, reconciled, and recorded monthly expense reports and credit card statements.
Special Billing & Collection Specialist
Syfan Logistics
Gainesville
08.2023 - 06.2025
- Processed billing inquiries and resolved customer payment issues.
- Managed client collections efforts, ensuring timely payments and fostering positive client relationships.
- Reviewed and verified invoices for accuracy before distribution.
- Maintained detailed records of accounts and transactions in the system.
- Collaborated with logistics teams to address billing discrepancies promptly.
- Assisted in developing improved billing procedures for efficiency.
- Communicated with customers regarding account status and payment options.
- Conducted account reconciliations to ensure all transactions were accounted for.
- Negotiated payment plans with delinquent customers when necessary.
- Investigated discrepancies between customer payments and invoices to resolve billing issues quickly and accurately.
- Generated monthly statements for customers who had not paid their balances in full within 30 days of invoice date.
- Prepared weekly AR aging report for review by accounting manager.
- Identified and implemented process improvements in billing and collections, enhancing operational efficiency and accuracy.
- Handled escalated calls from customers regarding billing disputes or other concerns.
- Researched customer inquiries regarding payment status and provided timely responses to customers' inquiries.
- Maintained accurate records of collections efforts including contact notes in CRM system for future reference.
- Worked closely with sales teams to ensure accurate invoicing processes were followed by all departments.
- Assisted with month-end closing activities such as preparing journal entries related to cash receipts and collections.
- Participated in special projects related to process improvements or new system implementations.
- Reviewed overdue accounts and contacted clients via phone or email to collect payments on past due balances.
- Performed reconciliations of customer accounts with the general ledger accounts on a monthly basis.
- Developed and implemented accurate billing procedures and systems, reducing errors and streamlining invoicing.
- Analyzed customer account information, credit ratings, payment histories, and other factors to determine appropriate payment terms for customers.
- Reconciled disputed items and resolved any issues that arose in a timely manner.
- Trained and guided new members of the Billing and Collections team.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Reviewed accounts to determine payment plan compliance.
- Located and monitored overdue accounts using billing system to begin collections process.
- Completed skip traces on customers failing to respond to collection efforts.
- Prepared documentation required for collection and repossession activities.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Monitored aging reports to prioritize collection efforts on overdue accounts.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Conducted credit risk assessments on new and existing customers.
- Performed reconciliation of accounts to ensure accurate billing and collections records.
- Analyzed financial statements of debtors to determine feasible payment solutions.
- Managed daily operations in collections department to ensure timely debt recovery.
- Utilized collections software and databases for efficient account management.
- Educated debtors on the importance of credit health and the consequences of non-payment.
- Answered customer questions regarding account discrepancies or problems.
- Documented status of collection efforts in system.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Credit and Collection Analyst
Syfan Logistics
Gainesville
08.2021 - 08.2023
- Analyzed credit data to assess customer risk and payment behavior.
- Managed collections process, ensuring timely recovery of overdue payments from clients.
- Collaborated with internal teams to resolve billing discrepancies efficiently.
- Reviewed customer accounts for credit limits and adjustments regularly.
- Communicated with customers regarding payment terms and collection status.
- Developed and presented reports on collection activities and account aging trends to inform strategic decisions.
- Advised management on credit policies, recommending actionable improvements to enhance recovery rates.
- Utilized accounting software to track payments and account reconciliations effectively.
Quick Pay Auditor
Syfan Logistics
Gainesville
05.2019 - 08.2021
- Ensured timely completion of all assigned tasks within set deadlines.
- Reviewed and evaluated internal control systems and financial records to ensure accuracy and compliance.
- Conducted audits on internal controls, developing reports that identified findings and recommendations for improvement.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Collaborated closely with other team members to develop effective audit plans.
- Reviewed client documentation including contracts, invoices, bank statements.
- Wrote reports, authored papers and organized supporting documentation.
- Managed and trained team members, fostering skills development to strengthen audit department capabilities.
Auditor
Syfan Logistics
Gainesville
05.2018 - 05.2021
- Conducted thorough audits of financial statements for compliance and accuracy.
- Reviewed internal controls, identifying risks and recommending targeted improvements.
- Collaborated with cross-functional teams to ensure adherence to company policies.
- Prepared comprehensive audit reports detailing findings and actionable recommendations for management.
- Assisted in training staff on compliance protocols and audit procedures.
- Evaluated operational processes to enhance efficiency and effectiveness within the organization.
- Evaluated internal control systems and financial records, ensuring accuracy and compliance with established standards.
Operations Analyst
Syfan Logistics
Gainesville
11.2016 - 05.2018
- Developed and implemented operational strategies for optimizing efficiency, improving customer service, and reducing costs.
- Monitored performance metrics to ensure compliance with industry standards.
- Developed inventory and shipment status reports to provide management with actionable insights.
- Assisted in implementing new software for tracking shipments and deliveries.
- Performed data analysis to identify opportunities for streamlining processes through automation.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Coordinated interdepartmental communication to enhance operational efficiency and workflow.
- Conducted variance analysis to identify discrepancies and propose corrective actions to management.
- Implemented quality control measures to ensure adherence to established standards.
- Researched industry trends to inform strategic decision-making and planning.
- Managed relationships with external vendors providing essential services or supplies.
- Provided project management support for the development of new products, services, or processes.
- Generated regular reports summarizing the status of ongoing projects or initiatives.
- Created detailed documentation outlining procedures for all operations-related activities.
Education
Bachelor of Science - Accounting
Georgia State University
Atlanta, GA05-2030
High School Diploma -
Jackson County High School
Jefferson, GA05-2007
Skills
- Customer relationship management
- CRM software proficiency
- Billing and invoicing procedures
- Invoice reconciliation
- Data analysis
- Project management
- Analytical problem solving
- Multitasking abilities
- Team leadership and motivation
- Effective communication skills
Timeline
Sales Administrator
MC Turbo Acquisition LLC
06.2025 - Current
Special Billing & Collection Specialist
Syfan Logistics
08.2023 - 06.2025
Credit and Collection Analyst
Syfan Logistics
08.2021 - 08.2023
Quick Pay Auditor
Syfan Logistics
05.2019 - 08.2021
Auditor
Syfan Logistics
05.2018 - 05.2021
Operations Analyst
Syfan Logistics
11.2016 - 05.2018
Bachelor of Science - Accounting
Georgia State University
High School Diploma -
Jackson County High School