Sierra Gardner
Cartersville
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments. Highly motivated to join your team.
Overview
7
7
years of professional experience
Work History
Insurance Sales Agent
Direct Auto Insurance
10.2023 - 12.2024
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
Remote Travel Consultant
BDC Travel Consultant
09.2021 - 09.2023
- Books flight and other transportation arrangements as well as lodging and tours
- Provides information about travel destinations and accommodations
- Communicates with vendors of travel-related products to get the best deals
- Visits sites in advance of recommending to tourists
- Markets and sells holiday and other specialized tour packages
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
Tufting Operator
Shaw Industries
11.2017 - 09.2021
- Maintains material inventory while ensuring product quality for customers
- Maintains the safe and efficient usage of all equipment while adjusting settings to ensure accurate production of goods
- Optimized machine performance for optimal efficiency through regular maintenance and adjustments.
- Maximized productivity by consistently meeting or exceeding daily production targets.
- Troubleshot machine issues quickly, minimizing downtime and maximizing production output.
- Supported inventory management processes through accurate tracking of raw materials usage during production runs.
Education
General Studies & Dental Assistant -
Georgia Northwestern Technical College
12.2012
General Studies Diploma -
Cartersville High School
05.2010
Skills
- Computer & Microsoft Office proficient
- Strong writing/communication
- Clerical
- Customer service
- Data entry
- Critical thinking
- Relationship building
- Conflict resolution
- Professional telephone demeanor
- Administrative support
- Live chat support
- Research
- Travel planning
- Building rapport
- Microsoft PowerPoint
- Call center operations
- Clerical
- Property and casualty insurance
- Experience with claims processing
Timeline
Insurance Sales Agent
Direct Auto Insurance
10.2023 - 12.2024
Remote Travel Consultant
BDC Travel Consultant
09.2021 - 09.2023
Tufting Operator
Shaw Industries
11.2017 - 09.2021
General Studies Diploma -
Cartersville High School
General Studies & Dental Assistant -
Georgia Northwestern Technical College
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