Sierra Hyde
Atlanta
Summary
Dynamic and results-oriented professional with extensive experience in customer service and multitasking across roles at TJ Maxx, Olive Garden, and Wendy's. Excelled in high-stress situations, demonstrating exceptional complaint resolution skills and cash handling accuracy. Proven track record of enhancing customer satisfaction and fostering team collaboration. Quick learner with a knack for maintaining operational efficiency and a positive work environment.
Overview
3
3
years of professional experience
Work History
Store Associate
TJ Maxx
10.2021 - 12.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
To-Go Specialist
Olive Garden
10.2022 - 08.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Crew Member
Wendys
08.2021 - 10.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
No Degree - Business Administration
Georgia State University
Atlanta, GA05-2027
Skills
- Customer service
- Strong multitasking
- Multitasking and organization
- Customer assistance
- Phone etiquette
- Cash handling accuracy
- Quick learner
- Flexibility
- Complaint resolution
Timeline
To-Go Specialist
Olive Garden
10.2022 - 08.2023
Store Associate
TJ Maxx
10.2021 - 12.2024
Crew Member
Wendys
08.2021 - 10.2021
No Degree - Business Administration
Georgia State University
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