Sierra Lamb
Sylvester
Summary
Dynamic professional with extensive experience in asset protection at Walmart, leveraging critical thinking and data analysis to enhance security measures and reduce theft. Proven track record in customer service and team training, fostering strong relationships to drive operational success and improve overall performance. Skilled in Microsoft Word and effective communication.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Asset Protection
Walmart
Sylvester, GA
04.2021 - Current
- Developed strong relationships with regional managers, ensuring consistent communication regarding asset protection initiatives across all stores.
- Assessed store layouts for vulnerabilities in asset protection design, recommending alterations to reduce opportunities for theft or damage.
- Coordinated with other departments to ensure seamless integration of asset protection measures throughout the organization.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Assisted in recruiting, training, and managing asset protection team members for optimal performance and results.
- Collaborated with store management to ensure a cohesive approach to asset protection and loss prevention efforts.
Sales Associate
Dollar General
Sylvester, GA
10.2018 - 2022
- Engaged customers to identify needs and provide tailored product recommendations.
- Processed transactions accurately using POS systems, ensuring efficient checkout experiences.
- Maintained store presentation standards by organizing merchandise and setting up displays.
- Assisted in inventory management by tracking stock levels and replenishing items as needed.
- Trained new associates on company policies, product knowledge, and customer service techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
Circle K
Ashburn, GA
03.2014 - 08.2018
- Assisted in training new employees on operational procedures and customer service standards.
- Coordinated daily inventory management and restocking processes to ensure product availability.
- Implemented promotional displays to drive sales and enhance customer engagement.
- Monitored cash handling procedures for accuracy and compliance with company policies.
- Collaborated with team members to resolve customer issues and improve satisfaction rates.
- Developed shift schedules to optimize staff coverage during peak hours and reduce wait times.
- Analyzed sales data to identify trends and recommend adjustments to merchandising strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
No Degree - Business Administration And Management
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Turner County High School
Ashburn, GA05.2014
Skills
- Asset protection techniques
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
Timeline
Asset Protection
Walmart
04.2021 - Current
Sales Associate
Dollar General
10.2018 - 2022
Assistant Manager
Circle K
03.2014 - 08.2018
No Degree - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Turner County High School