Sierra Moon
Cartersville
Summary
Ambitious, career-driven professional eager to secure entry-level position, contributing to organizational success while advancing career trajectory.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Administration
Heart and Vascular Care
01.2024 - Current
- Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
- Improved patient satisfaction by efficiently managing front office tasks such as check-ins, check-outs, collecting copays, coinsurance, deductibles and any other balances owed
- Trained new team members on front office procedures, fostering a cohesive work environment and promoting best practices.
- Maintained tidy and professional office space to give positive first impression to visitors.
- Maintained a welcoming atmosphere in the front office by greeting visitors professionally and addressing their inquiries promptly.
- Maintained up-to-date knowledge of healthcare regulations, ensuring compliance in front office operations.
Call Center Representative
Northwest ENT & Allergy
10.2022 - 10.2023
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Patient Service Representative
North Atlanta Primary Care
01.2022 - 09.2022
- Assists patient with intake processes including copying required documents.
- Collects co-payments, co-insurance and deductibles and issues receipts.
- Balanced deposits and credit card payments each day.
- Use Allscripts to schedule appointments.
- Facilitated communication between patients and various departments and staff.
- Posted copays and patient balances to account.
- Schedules referrals as indicated.
- Processes walk-in patients and visitors.
- Answer phones
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
Manufacturing Technichian
Toyo Tire
03.2020 - 06.2021
- Identified machinery malfunctions by performing troubleshooting tasks.
- Followed outlined specifications to implement assembly plans.
- Kept inventory levels in line with expected demands by monitoring levels and placing timely orders.
Licensed Healthcare Insurance Agent
TeleTech
08.2015 - 12.2015
- Answered 20+ inbound calls per day from existing and future policyholders.
- Signed people who qualified for Medicare up during open enrollment
Education
Associate of Applied Science - Medical Billing And Coding
Gwinnett College - Marietta
12.2022
Certificate Program - Medical Billing And Coding
Gwinnett College - Marietta
12.2021
Some College (No Degree) - Medical Administrative Assistant Certificate
Ashworth College
12.2014
Skills
- Patient data compilation
- Adherence to the Health Insurance Portability and Accountability Act (HIPAA)
- Customer Service
- Microsoft Office
- Allscripts
- EHR
- EPIC
- Appointment Scheduling
- Scripted Calls
- OSHA Standards
- Front office administration
- Opening and closing offices
Certification
Certified Billing and Coding Specialist (CBCS)
Timeline
Front Office Administration
Heart and Vascular Care
01.2024 - Current
Call Center Representative
Northwest ENT & Allergy
10.2022 - 10.2023
Patient Service Representative
North Atlanta Primary Care
01.2022 - 09.2022
Manufacturing Technichian
Toyo Tire
03.2020 - 06.2021
Licensed Healthcare Insurance Agent
TeleTech
08.2015 - 12.2015
Some College (No Degree) - Medical Administrative Assistant Certificate
Ashworth College
Associate of Applied Science - Medical Billing And Coding
Gwinnett College - Marietta
Certificate Program - Medical Billing And Coding
Gwinnett College - Marietta
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