Sierra Thomas
Hiram
Summary
Proficient medical scheduling professional with extensive experience in managing electronic health records and ensuring HIPAA compliance. Known for accurate data entry and effective communication with patients and healthcare providers to streamline appointment processes.
Overview
10
10
years of professional experience
Work History
Medical Scheduler
Wellstar Healthcare System
Marrietta
07.2025 - 03.2026
- Schedule, reschedule, and confirm patient imaging appointments.
- Verify patient demographics, insurance information, and physician orders.
- Obtain and document prior authorizations when required.
- Explain preparation instructions for imaging procedures to patients.
- Coordinate appointments with radiologists, physicians, and imaging technologists.
- Maintain accurate patient records within electronic medical record (EMR) systems.
- Answer incoming phone calls and respond to scheduling inquiries.
Patient Access Representative
Piedmont
Douglasville
01.2024 - 06.2025
- Greeted patients and verified insurance information upon arrival.
- Scheduled appointments and coordinated patient flow efficiently.
- Managed electronic health records using advanced medical software systems.
- Educated patients on financial policies and payment options available.
- Collaborated with clinical staff to streamline patient access processes.
Customer Service Representative
Alorica
Irvine
11.2020 - 12.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed account updates using CRM software.
- Collaborated with team members to improve service delivery standards.
- Handled high-volume incoming calls while maintaining professionalism.
- Documented customer interactions and feedback in the system accurately.
Patient Access Representative
Baylor Scott & White Health
Dallas
05.2016 - 10.2020
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Greeted patients and visitors in a courteous and professional manner.
- Answered phones promptly in a professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Scanned documents into electronic medical records system.
Education
Associate of Science - Radiologist
West Georgia Technical College
La Grange, GA07-2027
Associate of Science - Medical Billing And Coding Specalist
Ultimate Medical Academy
Clearwater, FL07-2023
Skills
- Patient scheduling
- Appointment coordination
- Appointment management
- Electronic health records
- Insurance verification
- HIPAA compliance
- Medical coding
- Data entry
- Customer service
Timeline
Medical Scheduler
Wellstar Healthcare System
07.2025 - 03.2026
Patient Access Representative
Piedmont
01.2024 - 06.2025
Customer Service Representative
Alorica
11.2020 - 12.2023
Patient Access Representative
Baylor Scott & White Health
05.2016 - 10.2020
Associate of Science - Radiologist
West Georgia Technical College
Associate of Science - Medical Billing And Coding Specalist
Ultimate Medical Academy