Silvia Alvarado
Tifton
Summary
Compassionate and dedicated Medical Assistant with over 10 years of clinical and administrative experience in hospital, clinic, and patient-support environments. Skilled in patient care, vital signs monitoring, medical documentation, and front-office operations. Completed a planned career pause to provide full-time caregiving for four children, including a child with special needs - strengthening abilities in patient advocacy, medical coordination, and crisis management. Highly motivated to re-enter the healthcare field and contribute to exceptional patient care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
Intermountain Medical Center
02.2010 - 06.2014
- Assisted healthcare providers with patient examinations and clinical procedures
- Recorded vital signs and maintained accurate, confidential patient records
- Provided direct patient care, ensuring comfort, safety, and clear communication
- Managed patient intake, appointment scheduling, and front-desk operations
- Supported infection control and maintained a clean, safe clinical environment
Secretary
MIEA Ministry
01.2018 - 06.2023
- Managed office communications, scheduling, and document organization
- Assisted visitors and coordinated administrative tasks
- Supported ministry operations through accurate recordkeeping and customer service
Receptionist
Sedgwick Insurance Company
02.2016 - 04.2017
- Handled high-volume phone lines and front-desk inquiries
- Scheduled appointments and maintained client files
- Provided customer service and administrative support to office staff
Customer Service Representative
FRC County of Riverside
10.2014 - 10.2015
- Assisted clients with services, applications, and program information
- Resolved inquiries with professionalism and attention to detail
- Maintained accurate records and supported office operations
Customer Service Representative / Medical Assistant Support
Intermountain Medical Center Billing WC
- Provided customer service for workers' compensation billing
- Supported both front and back office medical assistant duties
- Assisted with patient documentation, scheduling, and administrative tasks
Deli Manager / Supervisor / Worker
Georgias Best Foods Inc
10.2024 - 05.2026
- Supervised staff, managed schedules, and ensured food safety compliance
- Delivered excellent customer service in a fast-paced environment
- Maintained inventory, ordering, and daily operations
Family Caregiver
Family Care
06.2014 - 2024
- Provided full-time care for four children, including a child with special needs
- Coordinated medical appointments, therapies, and treatment plans
- Advocated for healthcare services and collaborated with medical professionals
- Managed medications, schedules, and crisis situations
- Strengthened communication, organization, and multitasking skills
Education
Diploma - Medical Assistant
Paramedical and Technical College
Long Beach, CA01-2002
High School - undefined
South Gate High School
South Gate, CA01-1994
Skills
- Over 10 years of experience in the medical field and customer service, including receptionist, patient advocate, and back-office support roles
- Strong knowledge of HIPAA and patient confidentiality
- Experienced in filing, pulling charts, data entry, and managing patient records
- Skilled in taking patient vitals and supporting clinical workflows
- Proficient in Electronic Health Records (EHR) systems
- Advanced user of Microsoft Office, email platforms, and internet research
- Bilingual: English & Spanish, with excellent translation and communication skills
- Experienced with online payment systems and basic mathematical functions
- Strong work ethic: dependable, quick learner, hardworking, and highly reliable
- Knowledgeable in front and back office operations, event planning, and community outreach
- Experienced in sorting and organizing faxes, emails, digital files, and mail
- Skilled in appointment scheduling, class scheduling, and assisting community members with job searches
- Patient Care & Support
- Vital Signs & Patient Monitoring
- Medical Documentation & Charting
- Front & Back Office Support
- Scheduling & Administrative Assistance
- Infection Control & Safety Procedures
- Communication & Patient Advocacy
- Care Coordination
- Fluent in Spanish
Certification
- Certified Medical Assistant (CMA) - 2002
- CPR Certification - 2025
Languages
Spanish
Native or Bilingual
Timeline
Deli Manager / Supervisor / Worker
Georgias Best Foods Inc
10.2024 - 05.2026
Secretary
MIEA Ministry
01.2018 - 06.2023
Receptionist
Sedgwick Insurance Company
02.2016 - 04.2017
Customer Service Representative
FRC County of Riverside
10.2014 - 10.2015
Family Caregiver
Family Care
06.2014 - 2024
Medical Assistant
Intermountain Medical Center
02.2010 - 06.2014
Customer Service Representative / Medical Assistant Support
Intermountain Medical Center Billing WC
High School - undefined
South Gate High School
Diploma - Medical Assistant
Paramedical and Technical College