Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simone Florence

Augusta

Summary

My name is Simone Florence as I maneuver around in the real world , I learned over the years that I’m able to offer an outstanding Customer service with comprehensive experience in hospitality and customer service. Skills including handling high-volume calls, scheduling appointments, and managing visitor logs . As I entered the working industry, no matter what both current and future careers , maintaining a positive relationships with customers while ensuring any company operations run smoothly. I also believe that I can offer positive , successful outcomes with any company ! Being a team player plays a huge part in working with a company . Also Focusing on eliminating issues and maximizing productivity to meet challenging daily demands with Enthusiastic, friendly and personable demeanor with knack for all organizations .

Overview

9
9
years of professional experience

Work History

Front Desk Executive

Physicians united urgent care
02.2023 - 07.2025
  • Scheduled appointments for patients, efficiently managing the appointment calendar
  • Verify insurance information and collected co-pays, streamlining the billing process
  • Answering phone calls and addressed patient inquiries with professionalism and accuracy
  • Maintain patient records by accurately updating personal information, medical history, and insurance details.
  • Managed incoming and outgoing mail, distributing correspondence to appropriate staff members.
  • Assisted with administrative tasks such as filing documents, organizing paperwork, and maintaining office supplies inventory.
  • Collaborated with healthcare providers to ensure smooth patient flow throughout the clinic
  • Followed HIPAA guidelines to maintain strict confidentiality of patient information at all times
  • Manage waiting area cleanliness by tidying up magazines, wiping down surfaces regularly, and ensuring a comfortable environment for patients
  • Cultivated and sustained positive relationships with patients, ensuring comfort and satisfaction during visits.
  • Assisted patients with insurance verification and billing inquiries.

Assistant Store Manager

Citi Trends
05.2016 - 11.2022
  • My role of a 1st assistant manager was to make sure the staff and the store was ran properly along with store manager.
  • responsible for the vision of the store such as setting up displays for corporate visits and changes within each company.
  • Being a first assistant is similar to the store manager and plays a big role in each company within the region.
  • Coordinated shift schedules and delegated tasks to ensure smooth operations.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Provide training to new employees on company policies and procedures.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Education

Cosmetology -

Augusta Technical College
Augusta, GA
05.2017

High School Diploma -

Lucy Craft Laney High School
Augusta, GA
05.2014

Skills

  • Insurance and office management
  • Management
  • Computer skills
  • Office Management
  • Floorsetting
  • File Management
  • Problem-solving skills
  • Sales expertise
  • Training and mentoring
  • Cash Handling
  • Sales Support
  • Customer service and assistance

Timeline

Front Desk Executive

Physicians united urgent care
02.2023 - 07.2025

Assistant Store Manager

Citi Trends
05.2016 - 11.2022

Cosmetology -

Augusta Technical College

High School Diploma -

Lucy Craft Laney High School
Simone Florence