Simone R. Thelamour
Lawrenceville,GA
Summary
The roles I play are integral to the success of any business, ensuring that key customers or partners are identified, communication is clear, and the best possible experiences are delivered in accordance with mission goals and objectives.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
13
13
years of professional experience
Work History
Customer Accounts Representative
Remx/American Honda Financial
Alpharetta, GA
05.2022 - Current
- Assist, educate and collect payment on 30-59 days past due accounts.
- Receive over 50+ of outbound and inbound calls on a daily basis.
- Monitor, research and follow up on open accounts.
Rural Carrier
United States Postal Services
Alpharetta, GA
11.2021 - 02.2022
- Retrieve and distribute individual’s mail, magazines and packages in their case on a daily basis.
- Load the truck, perform daily inspection and putting gas in the truck.
- Start on my route to deliver customer’s mail, magazine and packages.
Driver Examiner 1
Georgia Department of Driver Services
Norcross, GA
02.2019 - 11.2021
- Providing license services to the whole state of Georgia.
- Perform road test daily.
- Receiving and making outbound calls to headquarters helpdesk and to customer’s.
Sorter
Amazon Fulfillment Center
Jefferson, GA
10.2018 - 08.2021
- Prepare and process customers Amazon packages for shipments.
- Unload packages to sort.
- Deliver wrapped pallets to their respective shipment gates.
Café Clerk
Sam’s Club
Duluth, GA
09.2017 - 01.2018
- Assisted Sam’s members with food orders.
- Prep and made pizzas, chicken salad sandwiches and parfaits.
- Receive outgoing pizza’s orders from members.
Deli Clerk
Aramark/Subway
Albany, GA
10.2015 - 05.2017
- Assisted students with their sandwich orders.
- Assisted in prepping meat and cheese products daily.
- Assisted in cleaning and organizing the deli area.
Night Laundry Attendant
Extended Stay America
Dunwoody, GA
05.2016 - 01.2017
- Assist customers in late night check-ins.
- Wash and Dry hotel linens.
- Fold and store the linens.
Work Study/Clerk
Albany State University Police Department
Albany, GA
10.2015 - 05.2016
- Assisted students, teachers and visitors with parking violations.
- Assisted students, teachers and visitors with parking.
- Received, responded, and resolved customer telephone inquiries.
Usher/Concession/Cashier
Carmike Cinema/Wynnsong 16
Albany, GA
10.2014 - 09.2015
- Assisted customers with concession items.
- Assisted customers purchasing of tickets.
- Assisted in ushering customers to their theater.
Deli Preparation Clerk
Sodexo/Education-GGC Dining Hall Services
Lawrenceville, GA
08.2013 - 05.2014
- Assisted students with their sandwich orders.
- Assisted in prepping meat and cheese products daily.
- Assisted in cleaning and organizing the deli area.
Education
Bachelor of Science - Forensic Science
Albany State University
Albany, GA01-2018
Associates - Criminal Justice
Gwinnett Technical College
Lawrenceville, GA01-2014
Diploma - Medical Assistant
William H. Maxwell V.H.S
01-1997
Skills
- Well versed in all computer applications: Type 55 wpm, MS Word, MS Excel, Internet, Outlook, Windows XP, Office equipment: Fax Machine, Copy Machine, Multi-line Telephone System, Drives, Clover, Nemo-Q, A2G, Waldo and GoMain
- Data entry proficiency ,Client retention strategies,Client retention strategies
Timeline
Customer Accounts Representative
Remx/American Honda Financial
05.2022 - Current
Rural Carrier
United States Postal Services
11.2021 - 02.2022
Driver Examiner 1
Georgia Department of Driver Services
02.2019 - 11.2021
Sorter
Amazon Fulfillment Center
10.2018 - 08.2021
Café Clerk
Sam’s Club
09.2017 - 01.2018
Night Laundry Attendant
Extended Stay America
05.2016 - 01.2017
Deli Clerk
Aramark/Subway
10.2015 - 05.2017
Work Study/Clerk
Albany State University Police Department
10.2015 - 05.2016
Usher/Concession/Cashier
Carmike Cinema/Wynnsong 16
10.2014 - 09.2015
Deli Preparation Clerk
Sodexo/Education-GGC Dining Hall Services
08.2013 - 05.2014
Diploma - Medical Assistant
William H. Maxwell V.H.S
Bachelor of Science - Forensic Science
Albany State University
Associates - Criminal Justice
Gwinnett Technical College
Internship
Georgia Bureau of Investigation/Region 15-Sylvester, GA January 2017-April 2017