Simone Walker
Eatonton
Summary
Experienced medical office receptionist with over 5 years of experience in working within clinical settings. Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Strong administrative skills, including accounts receivable and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Piedmont Heart Institute
10.2022 - Current
- Currently performing a variety of non-clinical duties in support of a physicians practice following established methods.
- Meeting & Greeting patients with an upmost sense.
- Checking patients in and out of appointments
- Verifying all medical insurance in accordance to the facility requirements
- Solely responsible for ensuring front office is ran efficiently.
- Scheduling/Rescheduling appointments (office, radiology, cardiology tests etc.
- Answering phone calls
- Utilizing all office equipment such as fax machines, multi-line phone systems, etc.
- Calling insurance companies to verify coverage. Also, obtaining Pre-Authorization for medical procedures/tests
- Processing electronic payments for insurance co-pays or past due account balance
- Ordering office supplies through different vendors
- Working with physicians & other staff members to make sure our team is providing patients with the best care
- Growing personal relationships with every patient
Registrar/Financial Advisor
ST. MARY'S GOOD SAMARITAN HOSPITAL
12.2017 - 01.2022
- Responsible for checking in and registering patients, processing billing, and providing customer support at a healthcare clinic, hospital, or similar medical facility
- Schedules appointments, collects and maintains sensitive health information, and helps patients with billing or insurance questions
- Represents the Hospital in financial matters pertaining to obtaining payment on patient accounts during pre-admission and inpatient phases of the patient's visit
- Establishes health insurance benefits, conditions, and requirements by making phone inquiries, and by using eligibility systems and the internet
Administrative Assistant
REYNOLDS LAKE OCONEE
05.2020 - 12.2021
- Responsible for providing skilled administrative support to the Clubhouse Manager
- Managed and oversaw the accounting and general bookkeeping of the Club
- Utilized specialized computer software to enter leads, schedule tours for guests, created guests passes, etc.
- Maintained daily record of guests on property interested in purchasing property
Pharmacy Technician
CVS PHARMACY
07.2014 - 12.2017
- Properly filled and dispensed an average of 500 to 800 prescriptions per day
- Communicated with healthcare providers, insurance companies, and patients in person, by email, via fax and telephone
- Performed clerical tasks, such as filing, answering phones, and operating cash register, maintaining prescription records, or composing letters
- Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications
FRONT DESK SPECIALIST
OCONEE VALLEY HEALTH CARE
05.2009 - 07.2014
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
- Served as primary point of contact for guests during their stay, addressing any questions or concerns with professionalism and empathy.
- Enhanced the overall guest experience by providing exceptional service and maintaining a professional demeanor at all times.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
Education
High School Diploma - College Preparatory Diploma
GREENE COUNTY HIGH SCHOOL
Greensboro, GA05.2007
Skills
- Client Services
- Patient Scheduling
- Quality Focus
- Food & Beverage
- Time Management
- Medical Terminology
- Customer Service
- Daily Office Procedures
- Telephone Skills
- Detail-oriented
- Administrative Support
- Word Processing
- Pharmacy Technician
- Multi-tasking
- Professionalism
Certification
- Business Development Certified
- HIPAA Certified
- Certificate of Achievement
Achievement Highlights
- Knowledge of medical office management systems and procedures
- Excellent time management skills and ability to multi-task and prioritize work
- Strong organizational and planning skills
- Proficiency in MS Office and patient management software
- Proven working experience in a hospital/medical setting
- Excellent written and verbal communication skills
- Social perceptiveness and service oriented
Timeline
Front Office Assistant
Piedmont Heart Institute
10.2022 - Current
Administrative Assistant
REYNOLDS LAKE OCONEE
05.2020 - 12.2021
Registrar/Financial Advisor
ST. MARY'S GOOD SAMARITAN HOSPITAL
12.2017 - 01.2022
Pharmacy Technician
CVS PHARMACY
07.2014 - 12.2017
FRONT DESK SPECIALIST
OCONEE VALLEY HEALTH CARE
05.2009 - 07.2014
High School Diploma - College Preparatory Diploma
GREENE COUNTY HIGH SCHOOL
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