Sir’deon Hambrick
Decatur
Summary
Dynamic customer service professional with extensive experience at Smoothie King and DQ Grill & Chill. Proven track record in enhancing customer satisfaction through effective problem-solving and cash handling expertise. Recognized for reliability and a calm demeanor in high-pressure situations, fostering positive relationships and loyalty among customers.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Smoothie King
04.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Cashier Team Lead
DQ Grill & Chill Restaurant
08.2022 - 04.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Increased customer loyalty and retention.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Education
High School Diploma -
Norcross High School
Gwinnett County05.2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Refund handling
- Inventory management
- Merchandise restocking
- Time management
- Multitasking and organization
- Conflict resolution
- Positive and professional
- Calm demeanor
- Lot maintenance
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
Timeline
Customer Service Cashier
Smoothie King
04.2024 - Current
Cashier Team Lead
DQ Grill & Chill Restaurant
08.2022 - 04.2023
High School Diploma -
Norcross High School
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