Skye Zana
Alpharetta
Summary
Knowledgeable and dedicated customer service professional with 4 years of experience in the dental field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and cultivating partnerships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Treatment Coordinator & Dental Hygiene Assistant
Old Milton Dental
02.2020 - Current
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Enhanced office productivity by implementing new organizational systems and processes.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient follow-ups.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Patient Experience Coordinator
Robb Facial Plastic Surgery & Aesthetics
02.2022 - 07.2022
- Served as the main assistant to Dr. Robb and the marketing director.
- Filmed content to post on social media platforms and for use in marketing campaigns.
- Improved patient satisfaction by addressing concerns promptly and efficiently.
- Developed and implemented patient experience strategies for enhanced quality of care.
- Collaborated with other staff members to identify areas for improvement in the patient experience process.
- Provided personalized assistance to patients during admission, discharge, and follow-up processes for a seamless transition between care settings.
- Established partnerships with local organizations to provide additional resources for patients and their families during times of need.
- Ensured timely updates on patient status or condition changes were communicated effectively among all relevant parties involved in the care process.
- Played an active role in creating an environment where open dialogue between healthcare professionals and patients was encouraged.
- Collaborated with marketing teams to develop patient testimonials, promoting the practice's commitment to exceptional care experiences.
Volunteer
Addington Place Assisted Living, Johns Creek
05.2014 - 08.2019
- Provided support and companionship to all residents including those in memory care.
- Enhanced community engagement by organizing and leading outreach events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Bachelor of Science in Sociology -
University of Nebraska at Kearney
08.2023
Chattahoochee High School
05.2018
Skills
- Treatment Planning
- Office Administration
- Patient Care Coordination
- Exam Room Preparation
- Patient Flow Management
- Payment Collection
- Cross-Functional Teamwork
- Customer Service
- Relationship Building
- Organizational Skills
- Verbal and written communication
- Strategic Planning
References
- Kylie Cain, Former Operating Room, RN at Robb Facial Plastic Surgery, (770)359-9891
- Brandon Nieves, Physician's Assistant at Robb Facial Plastic Surgery, (904)686-4465
- Leslie Mitchell, Former Head Dental Hygienist at Old Milton Dental, (770)286-1892
Certification
- CPR/AED Certified - March 2024
Additional Information
Top 5 Clifton Strengths
- Empathy
- Adaptability
- Strategic
- Woo
- Belief
Timeline
Patient Experience Coordinator
Robb Facial Plastic Surgery & Aesthetics
02.2022 - 07.2022
Treatment Coordinator & Dental Hygiene Assistant
Old Milton Dental
02.2020 - Current
Volunteer
Addington Place Assisted Living, Johns Creek
05.2014 - 08.2019
Bachelor of Science in Sociology -
University of Nebraska at Kearney
Chattahoochee High School
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