Skyler Brown
Lula
Summary
Dedicated assistant with a strong background in managing customer inquiries and coordinating schedules. Known for exceptional organizational skills and a positive attitude, contributing to improved office efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Office Assistant
D & J Plumbing
Commerce, GA
12.2025 - 02.2026
- Assisted in maintaining organized office environment, ensuring efficiency and smooth operations.
- Coordinated scheduling for plumbing service appointments, improving customer satisfaction and response times.
- Managed over 50 customer inquiries via phone and email, providing prompt and accurate information regarding services.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
Gas Station Attendant
Shells Gas Station
Lavonia, GA
01.2024 - 12.2025
- Operated fuel pumps and cash registers, ensuring efficient service during peak hours.
- Monitored inventory levels, restocking merchandise to maintain product availability.
- Provided customer assistance with inquiries, enhancing overall service experience.
- Conducted daily safety checks on equipment to ensure compliance with regulations.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly, improving satisfaction and loyalty.
- Implemented organization strategies for cleaner workspaces, enhancing operational efficiency.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
- Ensured customer satisfaction by providing friendly service and accurate information on products.
- Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
- Established customer loyalty program, increasing repeat business.
- Followed safety protocols while working, avoiding accidents and injuries.
Assistant Manager
Dills Food City
Lavonia, GA
06.2020 - 03.2023
- Supported team members in executing tasks efficiently and effectively.
- Monitored inventory levels, ensuring timely replenishment of stock items.
- Trained new employees on company policies and operational procedures.
- Provided feedback to management on employee performance and areas for development.
- Resolved customer inquiries promptly, enhancing overall satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in daily operations by coordinating schedules and staff assignments.
Education
Mountain Educational Charter High School
Eastanollee, GASkills
- Customer service
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
- Verbal communication
- Prioritizing work
- Professional and mature
- Resourceful
- Dedicated team player
- Quickbooks
- Valid Driver's license
- Appointment scheduling
Accomplishments
- Supervised team of many staff members.
- Achieved daily by completing multiple task with accuracy and efficiency.
- Trained and mentored multiple employees.
- Promoted to assistant manger after only 1 month for exceptional performance.
Timeline
Office Assistant
D & J Plumbing
12.2025 - 02.2026
Gas Station Attendant
Shells Gas Station
01.2024 - 12.2025
Assistant Manager
Dills Food City
06.2020 - 03.2023
Mountain Educational Charter High School