Skyler Henderson
Fayetteville
Summary
Dynamic Office Administrator with proven expertise at Caliber Collision in enhancing operational efficiency through effective time management and data organization. Successfully managed customer interactions, ensuring exceptional service and fostering strong relationships. Skilled in CRM and appointment coordination, I thrive in fast-paced environments, driving team success and maintaining meticulous records.
Overview
4
4
years of professional experience
Work History
Office Administrator
CALIBER COLLISION
05.2022 - 04.2024
- Assisted in managing office supplies and inventory to ensure operational efficiency.
- Learned and utilized office software tools for data entry and record-keeping.
- Maintained organized filing systems to facilitate document retrieval and storage.
- Handled incoming communications, directing inquiries to appropriate personnel.
Customer Service Representative
CALIBER COLLISION
03.2021 - 05.2022
- Delivered exceptional customer service in a fast-paced environment by directing 100+ daily inquiries through phone.
- Warmly welcomed 100 guests per shift
- Coordinated scheduling appointments, scheduling tows, and ordering office supplies.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Strived to make sure customers received excellent service walking them outside to their vehicles.
- Provided basic troubleshooting for common customer issues involving payment, scheduling and guidance.
Customer Service Manager
AUTO FLEET SOLUTIONS
08.2020 - 03.2021
- Converted all paper files of vehicles on the computer and imported finance information into an excel spreadsheet.
- Wrote and signed all checks every pay period to the employees.
- Ordered parts, picked up and checked all parts coming into the shop.
- Picked up fleets of multiple vehicles in multiple states with a team under me and delivered them back to Austell.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Griffin High School
Griffin, GASkills
- Effective time management
- Administrative support
- Office administration
- Data entry management
- Efficient data organization
- Customer relationship management
- Strong spoken communication
- File management expertise
- Administrative coordination
- Call handling expertise
- CRM expertise
- Appointment coordination
Timeline
Office Administrator
CALIBER COLLISION
05.2022 - 04.2024
Customer Service Representative
CALIBER COLLISION
03.2021 - 05.2022
Customer Service Manager
AUTO FLEET SOLUTIONS
08.2020 - 03.2021
High School Diploma -
Griffin High School