SKYLER LUKE
Atlanta,GA
Summary
Achieved high customer satisfaction ratings through proactive service and support. Drove sales performance by implementing effective customer engagement strategies. Enhanced operational efficiency in customer service across telecommunications, gaming, and beauty industries. Thrive in dynamic environments with leadership experience. Managed teams, fostering collaboration and mentorship. worked with renowned companies such as at&t, Verizon Wireless, and Macy’s West. Biggest strengths include consistently exceeding sales goals and maintaining high customer satisfaction rates. Passionate about resolving customer issues and optimizing per customer revenues.
Overview
19
19
years of professional experience
Work History
Premiere Support Agent
AT&T
09.2021 - 06.2025
- Preventing customer cancellations, encouraging customers to upgrade and increasing the number of services in which they are currently enrolled. Troubleshooting customer complaints, resolving their issues by active listening and extensive account reviews, and by ultimately offering better plans with more services.
- Consistently meeting or exceeding upselling goals.
Key Holder/ Team Lead
Salon Centric
01.2021 - 05.2021
- Complete opening and closing duties including reconciling receipts, maintaining store appearance, opening and closing the store.
- Actively listening to customers and assisting them with products that meet their needs.
- Selling store credit cards.
- Using a POS to complete daily duties including customer checkout, inventory counts, and daily reconciliation of receipts.
Apprentice
Toni & Guy Hair Salon
01.2020 - 10.2020
- Perform receptionist duties including answering customer calls, greeting customers and making appointments.
- Maintaining and updating customer information in the store’s database.
- Assist head cosmetologist with clients by getting them changed into smock, hair washed, and sat in chair.
Senior Gaming Associate
Game Stop
04.2019 - 10.2019
- Completed closing and opening procedures.
- Checked out guests at POS.
- Helped guests with their gaming needs.
- Assisted in shipping orders to guests or other stores.
- Took inventory of games available in the drawers vs. on the shelves.
Contract Professional Services
Office Team
10.2007 - 03.2018
- Assignments included: Travel Planner, BITTER END YACHT CLUB; Night Desk Supervisor, B & A ASSOCIATES; Office Personnel, EXAM WORKS; Administrative Assistant, HEDRICH BLESSING.
- Positions leveraging office and customer service skills.
Cashier/ Sales Associate (Women’s Shoes)
Macy's West
09.2009 - 03.2010
- Helped client with size and style inquiries.
- Rang up customers on a P.O.S. and ensured customer satisfaction was exemplary.
- Validated myself to be a team player by going above and beyond the call of duty.
Escalations Specialist/ Team Leader
Verizon Wireless
08.2006 - 10.2007
- Assisted agents when necessary on calls that needed supervisor assistance.
- Updated customer accounts and took in-bound calls on top of Supervisor duties.
- Made sure agents were meeting goals driven by quarterly numbers and monthly evaluations.
Education
Cosmetology License - Cowmetology
Steven PapaGeorge Hair Academy
Chicago01.2020
BSN - Nursing
ASU- Phoenix
Phoenix02.2010
High School Diploma - General Education
Harry S Truman Middle College
05.2005
Skills
- Microsoft Office Suites: Word
- Microsoft Office Suites: Power Point
- Microsoft Office Suites: Excel
- Adobe: Writer
- Adobe: PDF Viewer
- Adobe: Creative Studio
- CRM: Ad Track
- Evernote
- DropBox
- Google Cloud
- SalesForce
- Opus
Timeline
Premiere Support Agent
AT&T
09.2021 - 06.2025
Key Holder/ Team Lead
Salon Centric
01.2021 - 05.2021
Apprentice
Toni & Guy Hair Salon
01.2020 - 10.2020
Senior Gaming Associate
Game Stop
04.2019 - 10.2019
Cashier/ Sales Associate (Women’s Shoes)
Macy's West
09.2009 - 03.2010
Contract Professional Services
Office Team
10.2007 - 03.2018
Escalations Specialist/ Team Leader
Verizon Wireless
08.2006 - 10.2007
High School Diploma - General Education
Harry S Truman Middle College
Cosmetology License - Cowmetology
Steven PapaGeorge Hair Academy
BSN - Nursing
ASU- Phoenix