Skyy Brown
Douglasville
Summary
Detail-oriented and technically adept professional transitioning into software engineering. Experienced with providing comprehensive support for diverse product lines, ensuring customer satisfaction and system functionality. Passionate about problem-solving skills and technical knowledge to address and resolve issues efficiently. Track record of maintaining high customer satisfaction through clear communication and effective troubleshooting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Support Specialist/ TDC Services
The Home Depot TDC
12.2022 - Current
- Research and resolve customer issues through TDC Services, including processing RMAs, coordinating order replacements for lost or damaged products, managing phone services for AT&T and Verizon, and addressing licensing and software-related concerns
- Utilize Maximo and Excel for inventory management, improving accuracy and efficiency
- Research and resolve customer inquiries, escalating issues as needed.
- Member of the Value of Advice (VOA) team, contributing to process improvement initiatives
- Inventory processes, including receiving, picking, and shipping operations
Inventory Control Analyst
Publix
09.2020 - 12.2022
- Ensured inventory accuracy by conducting audits, cycle counts, and inventory adjustments
- Utilized Warehouse Management System (WMS), Excel, and Outlook for tracking and reporting
- Operated forklifts and managed product quality control
- Executed warehouse operations, including opening/closing shifts and process optimization
- Checked work and purchase orders against actual materials and resolved variances.
- Helped create and improve inventory control policies.
Filling Operator
Publix
11.2018 - 09.2020
- Enhanced production efficiency by monitoring and adjusting filling equipment settings.
- Mitigated risks associated with hazardous materials handling through strict adherence to established safety guidelines during the filling process.
- Adhered to company policies and regulatory compliance requirements, maintaining a clean and organized workspace.
- Streamlined the filling process through meticulous organization and effective communication with team members.
- Improved overall safety by conducting routine safety checks and implementing proper machine operation procedures.
Education
No Degree - Computer Programming
Chattahoochee Technical College
Marietta, GA12-2026
High School Diploma -
Middle Township High School
Cape May Court House, NJ06-2009
Skills
- JavaScript (basic)
- HTML
- CSS
- Maximo
- WMS
- Microsoft systems (Excel, Word, Outlook)
- Strong analytical and critical-thinking abilities
- Excellent verbal and written communication skills
- Experience in customer service & problem resolution
- Detail-oriented
- Remote support
Accomplishments
- Completed an introductory coding course, gaining foundational knowledge in programming concepts and languages.
- Certificate ID: 7ebcc7bd5220e83568c062b9c49d3448
- Completed an introductory web development course, acquiring fundamental skills in building and designing web pages.
- Certificate ID: 09196231925da442c32a5d59762a9636
INTRODUCTION TO CODING
INTRODUCTION TO WEB DEVELOPMENT
Certification
- Introduction to Coding, Gained foundational knowledge in programming concepts and languages., 7ebcc7bd5220e83568c062b9c49d3448
- Introduction to Web Development, Acquired fundamental skills in building and designing web pages., 09196231925da442c32a5d59762a9636
Projects Learning Initiatives
- Personal Coding Projects, Developing small applications and websites to enhance programming skills.
- Ongoing Learning, Expanding knowledge in Python, JavaScript, and software development methodologies.
Professional Development Goals
- Gain proficiency in advanced programming languages and software engineering principles.
- Transition into a software development or engineering role leveraging technical expertise.
- Contribute to innovative software solutions that improve efficiency and user experience.
Additional Skills Attributes
- Strong analytical and critical-thinking abilities
- Excellent verbal and written communication skills
- Proficient in developing and maintaining technical documentation
- Experience in customer service and problem resolution
- Detail-oriented with a proactive approach to troubleshooting
Timeline
Product Support Specialist/ TDC Services
The Home Depot TDC
12.2022 - Current
Inventory Control Analyst
Publix
09.2020 - 12.2022
Filling Operator
Publix
11.2018 - 09.2020
No Degree - Computer Programming
Chattahoochee Technical College
High School Diploma -
Middle Township High School
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