Deja Woods
Atlanta
Summary
Experienced in managing front desk operations, effectively greeting visitors and clients while enhancing customer satisfaction through professional service. Coordinated appointment scheduling and maintained executive calendars, which optimized time management for staff and improved overall efficiency. Implemented workflow improvements at the front desk, resulting in reduced waiting times and increased client throughput. Demonstrated strong interpersonal communication skills while cultivating relationships with clients and team members, contributing to a positive work environment.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Enlightened ATL
Atlanta
02.2025 - Current
- Managed front desk operations, greeting visitors and clients, enhancing customer satisfaction through professional service.
- Coordinated appointment scheduling and maintained calendars, optimizing time management for staff and improving efficiency.
- Assisted in administrative tasks, including document preparation and data entry, ensuring accurate record-keeping and compliance.
- Implemented improvements to front desk workflows, resulting in reduced waiting times and increased client throughput.
- Cultivated strong relationships with clients and team members, promoting a positive atmosphere and enhancing teamwork.
EXECUTIVE ASSISTANT
Black Teacher Collaborative
Atlanta
09.2018 - 05.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails and phone calls.
- Streamlined scheduling and calendar management, enhancing executive efficiency and optimizing daily operations.
- Coordinated travel arrangements and logistics, ensuring seamless itineraries and reduced travel-related disruptions.
- Developed and implemented office procedures, improving workflow and increasing team productivity.
- Supported event planning and execution, contributing to successful conferences and stakeholder engagement initiatives.
- Maintained confidential records and files related to executive operations.
Education
Mass Communications -
Alabama State University
Montgomery, ALSkills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Office Administration
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
- Customer Service
- Expense Reporting
- Scheduling Calendar Management
- Interpersonal Communication
- Professional and mature
- Travel Coordination
- Meeting planning
- Travel Arrangements
- Excel spreadsheets
- Proofreading
- Advanced MS Office Suite
- File Organization
- Project Management
- Front desk operations
- Appointment scheduling
Timeline
Front Desk Receptionist
Enlightened ATL
02.2025 - Current
EXECUTIVE ASSISTANT
Black Teacher Collaborative
09.2018 - 05.2023
Mass Communications -
Alabama State University