Sobia Majeed
Fayetteville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Primerica
05.2022 - 04.2024
- Provides assistance, resolve complaints, and answer questions remotely
- Handles verbal and written inquiries pertaining to insurance policies
- Assist clients with questions regarding billing, policy coverage, underwriting, or contract changes
- Troubleshoots and resolve product issues and concerns
- Develops and maintain a knowledge base of the evolving products and services.
- Managed high call volume while maintaining a courteous and professional demeanor.
Insurance Agent
HealthLife Group
01.2022 - 02.2023
- Provides instant on-line insurance quotes, product information and applications from national and regional insurance carriers
- Specializes in health, life, long term care, disability, dental, medicare, and ancillary insurance
- Holds the task of selling, service and administration of health insurance and related products and services.
Key Holder/Manager
Bath and Body Works
11.2015 - 01.2022
- Provided managerial responsibilities, such as training associates, opening and closing business along with delegating tasks to associates
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly
- Monitored cash drawers in checkouts to verify adequate cash supply.
Customer Service & Collections Representative
Wellstar
11.2020 - 10.2021
- Functioned under the direction of the Supervisor Customer Service
- Made outbound calls and received inbound calls relative to the management, cash collection and/or final disposition of patient account balances due from patients and/or other responsible parties, optimizing cash flow, while demonstrating excellent customer service.
Education
Master of Pharmacy -
Mercer University
05.2025
Bachelors of Science degree: Chemistry -
Georgia State University
12.2020
Skills
- Customer Service
- Good communication skills
- Sales
- Teamwork
- Customer Relations
- Administrative Support
- Coordination
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Customer Service Specialist
Primerica
05.2022 - 04.2024
Insurance Agent
HealthLife Group
01.2022 - 02.2023
Customer Service & Collections Representative
Wellstar
11.2020 - 10.2021
Key Holder/Manager
Bath and Body Works
11.2015 - 01.2022
Master of Pharmacy -
Mercer University
Bachelors of Science degree: Chemistry -
Georgia State University
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