Sofia Agosto
Atlanta
Summary
Experienced Bottle Server with background in the nightlife industry. Superior customer service skills to ensure memorable guest experiences. Skilled at upselling drinks and food items while maintaining professional rapport with clientele. Previous work has resulted in consistent positive feedback from patrons and increased repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bottle Server
Pure Lounge
Atlanta
05.2025 - Current
- Provided exceptional service to guests in a fast-paced lounge environment.
- Managed beverage orders and ensured timely delivery to tables.
- Maintained cleanliness and organization of the service area throughout shifts.
- Greeted customers, provided menus and answered questions about menu items.
Server and Cashier
Lost and Found
Houston
02.2024 - 05.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Host
Adore Kitchen & Cocktail
Houston
09.2023 - 11.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High school -
Westfield highschool
HoustonSkills
- Food service
- Guest services
- Restaurant experience
- Cash Handling
- Time management
- Communication skills
- Problem Resolution
- Beverage knowledge
- Handling large groups
- High volume dining
Certification
TABC Certified
Social media handles
Instagram - @ufineshit
Timeline
Bottle Server
Pure Lounge
05.2025 - Current
Server and Cashier
Lost and Found
02.2024 - 05.2025
Host
Adore Kitchen & Cocktail
09.2023 - 11.2024
High school -
Westfield highschool