Summary
Overview
Work History
Education
Skills
Timeline
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Sofia Frenzel

Woodstock

Summary

Dynamic hospitality professional with a proven track record at MadLife Stage & Studios, excelling in customer service and team collaboration. Adept in sales techniques and proficient in Toast POS, I consistently exceeded sales targets while fostering a positive atmosphere and resolving conflicts effectively. Committed to enhancing guest experiences and driving team success.

Overview

4
4
years of professional experience

Work History

Restaurant/Venue Server

MadLife Stage & Studios
Woodstock
04.2024 - Current
  • Delivered exceptional customer service in a fast-paced restaurant and event venue, earning positive feedback and ensuring seamless coordination between front- and back-of-house staff.
  • Managed multiple tables and transactions efficiently, remained calm under pressure, resolved issues quickly, and consistently exceeded sales targets through suggestive selling.
  • Fostered teamwork through training new servers and taking part in team-building activities to support collaboration and success.

Box Office Associate

MadLife Stage & Studios
Woodstock
12.2023 - Current
  • Delivered exceptional customer service across multiple channels, ensuring high satisfaction and smooth coordination between front- and back-of-house staff for seamless event experiences.
  • Efficiently managed ticket sales, cash handling, and record-keeping using strong organizational skills and Microsoft Office proficiency.
  • Consistently exceeded sales targets through upselling, resolved customer issues professionally, and contributed to team goals with a positive, collaborative approach.

Head Hostess, Food runner

MadLife Stage & Studios
Woodstock
12.2021 - 04.2024
  • Managed a team of 15 front-of-house staff, coordinated seating and reservations, and implemented procedures to maximize table turnover and guest satisfaction.
  • Fostered smooth communication across teams, trained new hires, and handled customer concerns professionally to ensure a seamless dining experience.
  • Contributed to monthly sales goals and positive online reviews through strong leadership and exceptional hospitality.

Lead Hostess, Barback, Food runner

Freight Kitchen & Tap
Woodstock
05.2021 - 12.2021
  • Managed a high-volume restaurant with limited staff post-COVID, handling multiple roles and maintaining efficient operations during peak times.
  • Delivered excellent customer service under pressure, quickly seating guests, resolving complaints, and creating a positive, welcoming atmosphere.

Education

Bachelor of Science in Psychology - Sociology

Kennesaw State University
Kennesaw, GA
05-2027

High School Diploma -

River Ridge High School
Woodstock, GA
05.2024

Skills

  • Detail-oriented
  • Easily adaptable
  • Sales techniques
  • Team building/Collaborative
  • Proficient in Toast POS
  • Proficient in 7Shifts
  • Proficient in OpenTable
  • Customer service
  • Communication
  • Conflict resolution

Timeline

Restaurant/Venue Server

MadLife Stage & Studios
04.2024 - Current

Box Office Associate

MadLife Stage & Studios
12.2023 - Current

Head Hostess, Food runner

MadLife Stage & Studios
12.2021 - 04.2024

Lead Hostess, Barback, Food runner

Freight Kitchen & Tap
05.2021 - 12.2021

Bachelor of Science in Psychology - Sociology

Kennesaw State University

High School Diploma -

River Ridge High School

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Sofia Frenzel