SOFIA MARMOLEJOS

• Delivered excellent customer service, serving as go-to expert for product and brand knowledge. Also learning how to demonstrate skincare products, haircare, and all and any body hygiene and including the benefits of the natural ingredients and how they can help with skin related issues, for example eczema. And to be asking open-ended questions to customers to better understand what they are looking for and to help them make the shopping experience more fun and enjoyable for all. To also use lush resources to drive up sale techniques and improve performance to actively contribute to the store's overall sales. Expanded knowledge of new products and ingredients, enhancing ability to assist customers with confidence.
• Educated customers on handmade cosmetics, ingredients, and product benefits to support informed purchases.
• Demonstrated skincare and bath products, tailoring recommendations to customer needs and preferences.
• Built lasting customer relationships through attentive service and personalized in-store consultations.

• Welcomed guests and provided personalized styling advice on accessorizing and dressing for events, enhancing their overall experience. Helped with bridal parties meaning bridesmaids with their dresses, color, and style. As well as the bride herself with her dress, veil, shoes, and accessories. Any special occasion as for mother of the bride or groom, engagement dresses, flower girl, prom, homecoming, and birthdays. I also help with scheduling future appointments for alterations, comeback appointments, shopping for other events, handling cash payments, offering layaways to make payment plans for the gowns, and giving them the best five star customer service possible.
• Guided brides through gown selections, translating preferences into curated styling recommendations.
• Conducted personalized appointments, building trust and maintaining consultative sales experience.
• Recommended veils, shoes, jewelry, and accessories to complete coordinated bridal looks.

• As a part-time call center agent for the MS Foundation (Supported donor outreach efforts for the Multiple Sclerosis Foundation.), my responsibility was to call possible new donors or past donors across the US for each of our campaigns that would be running all year long, to assist in making a pledge for a donation to help others that are suffering from Multiple Sclerosis and giving out information on what the disease is, how it affects the person's immune system, and treatments that might be available. Clarified donation amounts and provided information about the foundation professionally while organizing money transfers to the organization.
• Multiple Sclerosis Foundation
• Managed inbound and outbound calls, resolving donor and client inquiries with accuracy and professionalism.
• Documented call details in CRM systems, maintaining complete records for follow-up and reporting.
• Guided callers through service processes, reducing escalations and improving first-call resolution.

• Working as a Teacher/Tutor, Assisted students online from different countries in learning English as a second language. Help them form sentences, correct simple grammar, pronunciation, and help their confidence to have more conversations in English to practice. Utilized books and videos to enhance comfort, support studies, and develop skills for expressing daily life.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Currently Studying to receive my Bachelors of Science Degree in Biology with laboratory science

• Pharmacy club Member

This TEFL certification stands for “Teaching English as a Foreign Language” and as an online teacher already teaching, this certification has helped me with understanding how to improve my teaching skills, support my students in their studies and give them hand when encouragement and care is needed.