Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sofya Gaines

McDonough

Summary

Dynamic customer service professional with a strong work ethic and integrity, experienced at Chipotle and GNC. Proven ability to handle cash transactions accurately while building lasting customer relationships. Skilled in time management and maintaining a welcoming environment, ensuring exceptional service even in high-pressure situations.

Overview

2
2
years of professional experience

Work History

Cashier

Chipolte
05.2025 - 08.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Sales Associate

GNC - General Nutrition Centres
01.2025 - 05.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Front Desk Receptionist

Macon Recreation
01.2024 - 10.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Education

Human Communications

Middle Georgia State University
Macon, GA

Dutchtown High School
Hampton Ga
05.2023

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling

Timeline

Cashier

Chipolte
05.2025 - 08.2025

Sales Associate

GNC - General Nutrition Centres
01.2025 - 05.2025

Front Desk Receptionist

Macon Recreation
01.2024 - 10.2024

Human Communications

Middle Georgia State University

Dutchtown High School

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Sofya Gaines