Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofya Gaines

McDonough

Summary

Dedicated client specialist with strong communication and empathy skills. Proven ability to enhance customer satisfaction through effective problem-solving and organized service delivery.

Overview

1
1
year of professional experience

Work History

Client Specialist

Milan Laser Hair Removal
McDonough, GA
12.2025 - Current
  • Assisted clients in scheduling laser hair removal appointments and managing treatment plans.
  • Provided detailed information on services, pricing, and promotions to enhance client understanding.
  • Supported team in maintaining a clean and organized clinic environment for optimal client experience.
  • Responded promptly to client inquiries via phone and email, ensuring high levels of satisfaction.
  • Collaborated with healthcare professionals to ensure adherence to safety protocols during treatments.

Seasonal Worker

Bath & Body Works
09.2025 - 12.2025
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Maintained store presentation by organizing merchandise and ensuring cleanliness.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve daily sales goals.
  • Supported inventory management by restocking shelves and monitoring stock levels.

Store Closer

GNC
McDonough, GA
04.2025 - 09.2025
  • Ensured accurate cash handling during closing procedures, maintaining balanced registers.
  • Managed inventory counts and restocked shelves, optimizing product availability for customers.
  • Trained new employees on store policies and operational procedures to enhance team performance.
  • Executed nightly store audits to identify discrepancies and improve operational efficiency.

Education

Bachelor of Arts - Human Communications

Middle Georgia State University
Macon, GA
06.2029

Skills

  • Strong empathy
  • Exceptional communication
  • Client needs assessment
  • Performance tracking
  • Teamwork
  • Customer service
  • Problem-solving
  • Multitasking
  • Calm and professional under pressure
  • Computer skills

Languages

English

Timeline

Client Specialist

Milan Laser Hair Removal
12.2025 - Current

Seasonal Worker

Bath & Body Works
09.2025 - 12.2025

Store Closer

GNC
04.2025 - 09.2025

Bachelor of Arts - Human Communications

Middle Georgia State University
Sofya Gaines