Summary
Overview
Work History
Education
Skills
Timeline
Generic

Solomon Gause

Metter

Summary

Dynamic and results-driven professional with extensive experience at DAS Inc. North America, excelling in customer relationship management and quality assurance. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in forklift operation and team leadership, consistently achieving performance targets while fostering a collaborative work environment.

Overview

9
9
years of professional experience

Work History

Warehouse Loader

PepsiCo
07.2023 - 10.2024
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
  • Increased on-time deliveries by efficiently loading trucks according to set schedules.
  • Minimized product damages with careful handling and placement in appropriate storage areas.
  • Loaded bulk and route delivery trucks with warehouse goods.
  • Packed and palletized items for shipment on outbound trailers.
  • Utilized hand tools, forklifts, pallet jacks, and other specialized equipment safely while performing daily tasks in the warehouse environment.
  • Ensured accurate inventory counts by diligently scanning barcodes and updating records accordingly.
  • Improved warehouse efficiency by organizing and maintaining a clean work environment.

CNC Machine Operator Welding

DAS Inc. North America
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Assistant Manager

Family Dollar
09.2022 - 06.2023
  • Kept detailed records of quality and imperfect products.
  • Influenced positive change within the organization by driving a culture focused on high-quality products and services.
  • Conducted training sessions for new Quality Assurance Inspectors, ensuring a consistent approach across the team.
  • Recommended changes to assembly and production lines based on repeat product issues.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Quality Assurance Inspector

Crider Foods
03.2020 - 07.2022
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Communicated with production team members about quality issues.
  • Used calipers and micrometer measuring instruments.
  • Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
  • Identified where product issues were coming from and rectified issues.

Overnight Stocker

Walmart
04.2019 - 11.2019
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.

Forklift Operator

Eagle Parts & Products Inc
06.2018 - 01.2019
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.

Customer Service Representative

Teleperformance USA
09.2016 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Associates - Business Administration And Management

Augusta Technical College
Augusta, GA
08.2019

Skills

  • Blueprint reading
  • Machine setup
  • Quality control
  • Computer skills
  • Quality inspection
  • Quality assurance
  • Forklift operator certification
  • Shipping and receiving
  • Teamwork and collaboration
  • Team leadership
  • Decision-making
  • Time management
  • Team motivation
  • Retail operations
  • Employee scheduling
  • Recruiting and interviewing
  • Customer relationship management (CRM)
  • Staff development

Timeline

CNC Machine Operator Welding

DAS Inc. North America
11.2024 - Current

Warehouse Loader

PepsiCo
07.2023 - 10.2024

Assistant Manager

Family Dollar
09.2022 - 06.2023

Quality Assurance Inspector

Crider Foods
03.2020 - 07.2022

Overnight Stocker

Walmart
04.2019 - 11.2019

Forklift Operator

Eagle Parts & Products Inc
06.2018 - 01.2019

Customer Service Representative

Teleperformance USA
09.2016 - 03.2018

Associates - Business Administration And Management

Augusta Technical College

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Solomon Gause