Sommer Tillman
Hartwell
Summary
Dedicated professional with experience in quality inspections and exceptional customer service. Known for critical thinking and problem-solving skills, contributing to operational efficiency and improved customer satisfaction.
Overview
4
4
years of professional experience
Work History
Quality Assurance Inspector
International Vitamin Corporation
Anderson, SC
07.2022 - Current
- Conducted thorough inspections of raw materials and finished products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues, enhancing overall manufacturing processes.
- Utilized statistical process control techniques to monitor production quality and initiate corrective actions as needed.
- Developed and maintained detailed documentation of inspection results for compliance audits and internal reviews.
Customer Service Representative
Richardson Electrical
Anderson, SC
09.2024 - 07.2025
- Delivered exceptional customer service by professionally addressing inquiries, resolving concerns, and ensuring customer satisfaction.
- Managed inbound and outbound communications, including phone calls, emails, and customer correspondence, with professionalism and efficiency.
- Coordinated scheduling and appointment management while ensuring accurate and timely record maintenance.
- Maintained and updated customer information within company databases, ensuring accuracy and data integrity.
- Processed and organized administrative documentation, records, and paperwork in accordance with company procedures.
- Collaborated effectively with cross-functional team members to support operational efficiency and enhance the overall customer experience.
- Consistently represented the company in a professional manner, fostering positive customer relationships and maintaining high service standards.
Education
Associate of Applied Science - Accounting
Greenville Technical College
Greenville, SC12-2028
High School Diploma -
Dixie High School
Due West, SC05-2021
Skills
- Quality inspections
- Quality management
- File management
- Defect tracking
- Customer service
- Data entry
- Critical thinking
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
Timeline
Customer Service Representative
Richardson Electrical
09.2024 - 07.2025
Quality Assurance Inspector
International Vitamin Corporation
07.2022 - Current
Associate of Applied Science - Accounting
Greenville Technical College
High School Diploma -
Dixie High School