Sonette Curry
Atlanta
Summary
Highly communicative professional with more than 10 years in customer service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Concierge Supervisor
Securitas USA
07.2022 - Current
- Maintain updated knowledge of assets specific to the company's needs
- Assist employees with personal services such as managing reservations and providing local information
- Ensuring guests satisfaction
- Provide excellent customer service and attention to detail
- Maintain high ethical standards and professionalism
Assistant Day Care Director
ST. Anne's Adult Day Care
01.2019 - 11.2021
- Assisted Day Care Director in managing daily operations and ensuring the wellbeing of residents
- Coordinated and supervised staff and volunteer activities, including scheduling and training
- Supported the development and implementation of Adult Day Care programs and services
- Maintained accurate records and prepared reports on Adult Day Care activities and outcomes
Customer Service Representative
Transdev
08.2015 - 09.2018
- Provide prompt and efficient responses to customer questions via phone, email, social media, and chat
- Address and resolve customer complaints or concerns in a professional and timely manner
- Follow company policies and procedures when handling customer requests and issues
- Problem-solving and personal/ professional ethics
Bus Driver
Transdev Transportation
11.2009 - 08.2015
- Good concentration at all times
- Ensure the safety and comfort of the passengers
- Communicate effectively with passengers
- Follow a planned route according to a time schedule
Mail Handler
USPS
09.2006 - 10.2009
- Sort Mail
Education
High School Diploma -
Walbrook High School
Baltimore, MD06-2006
Skills
Communication
Customer Service
Decision-Making
Leadership
Teamwork
Data analysis
Problem-solving
Computer literacy
Timeline
Concierge Supervisor
Securitas USA
07.2022 - Current
Assistant Day Care Director
ST. Anne's Adult Day Care
01.2019 - 11.2021
Customer Service Representative
Transdev
08.2015 - 09.2018
Bus Driver
Transdev Transportation
11.2009 - 08.2015
Mail Handler
USPS
09.2006 - 10.2009
High School Diploma -
Walbrook High School
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