Sonita Eugene
Dallas
Summary
Results-driven Merchandise Manager with extensive experience in team management and inventory control. Known for optimizing product placement and enhancing customer satisfaction, consistently meeting and exceeding sales targets.
Dynamic Merchandise Manager with strong organizational and communication skills. Proven ability to lead teams and implement strategies that drive product sales and improve operational efficiencies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Merchandise Manager
Brandsmart USA
Kennesaw
05.2024 - Current
- Managed sales associates to ensure excellent customer service and efficient store operations
- Worked restock reports and ordered inventory to maintain product availability
- Set planograms and pricing to optimize product placement and sales
- Monitored sales metrics and adjusted strategies to meet targets
- Scheduled and coordinated product deliveries for customers
- Assisted customers with product selection and resolved issues promptly
- Drove appliance and product sales through effective merchandising
Team Lead
Walmart Neighborhood Market
Marietta
11.2014 - 03.2024
- Supervised front-end team and managed daily customer service operations
- Oversaw accounting, bank reconciliation, and bill payment processes
- Handled inventory control, merchandise returns, and price changes
- Managed scheduling and payroll for team members
- Processed financial services including MoneyGram, Western Union, and lottery transactions
- Conducted audits and cash handling to ensure accuracy and compliance
- Coordinated truck loading/unloading and material handling for efficient stock management
Assistant Customer Service Manager
Sears Holdings Corporation
Virginia Beach
09.2012 - 07.2013
- Managed customer service operations to ensure satisfaction and resolve issues
- Supervised bedding department and supported sales initiatives
Medical Receptionist
Family First Chiropractic
Fort Myers
07.2010 - 07.2012
- Scheduled patient appointments and managed front desk operations
- Processed billing and coding for insurance claims
- Answered multi-line phone system and assisted patients with inquiries
- Provided translation services for Haitian Creole-speaking patients
Education
Associate's degree - Medical Assisting
Lincoln Technical College
Smyrna, GAHigh school diploma or GED - Nursing
Booker T. Washington Senior High School
Skills
- Microsoft Excel
- Microsoft Powerpoint
- Medical Coding
- Office Management
- Load & Unload
- Administrative experience
- Medical Receptionist
- Computer operation
- Materials Handling
- Management
- Bilingual
- Organizational skills
- Supervising experience
- Microsoft Word
- Inventory management
- Microsoft Outlook
- Inventory Control
- Documentation review
- Insurance Verification
- Medical Scheduling
- Cash handling
- Cash register
- Sales
- Medical Billing
- Payroll
- Computer skills
- Phone etiquette
- Accounts Payable
- Logistics
- Editing
- Clerical Experience
- HIPAA
- Order picking
- Time management
- Medical Office Experience
- Data entry
- Accounting
- Order fulfillment
- Typing
- Multi-line phone systems
- Bank Reconciliation
- Front desk
- Microsoft Access
- Microsoft Office
- Customer relationship management
- Team management
- Financial Report Writing
- Communication skills
- Accounts Receivable
- Shipping & Receiving
- Customer service
- Office experience
- Forklift
- Financial services
Certification
- Pallet Jack Certification, 10/01/23
- Driver's License
- Forklift Certification
Languages
Haitian Creole, Fluent
Timeline
Senior Merchandise Manager
Brandsmart USA
05.2024 - Current
Team Lead
Walmart Neighborhood Market
11.2014 - 03.2024
Assistant Customer Service Manager
Sears Holdings Corporation
09.2012 - 07.2013
Medical Receptionist
Family First Chiropractic
07.2010 - 07.2012
Associate's degree - Medical Assisting
Lincoln Technical College
High school diploma or GED - Nursing
Booker T. Washington Senior High School