Soniya Bell
Stockbridge
Summary
Experienced Guest Relations Manager with a strong background in hospitality, team leadership, and client satisfaction. Known for handling fast-paced, high-stakes customer environments with professionalism and care. Eager to bring my passion for helping people and solving problems into the property management and leasing field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Relations Manager
Six Flags Entertainment Corp
Austell
02.2020 - Current
- Led a high- volume guest service team, delivering outstanding experience for 1,000+ daily visitors.
- Resolved escalated guest concerns quickly and professionally , maintaining a 90%+ satisfaction rate.
- Trained and supervised a team of 10-15 seasonal and year round employees in customer service standards.
- Handled complaints, special accommodations, and lost and found in compliance with company policies.
- Collaborated with other departments to ensure smooth daily operations and consistent communication.
- Maintained detailed logs, reports, and guest feedback for internal tracking and process improvements.
- Supported VIP experiences, group events, and special access programs to drive revenue and guest retention.
Education
High School Diploma -
Martha Ellen Stilwell School of Arts
Jonesboro, GA05-2023
Skills
- Customer Service & Hospitality
- Verbal & Written Communication
- Conflict Resolution & Problem Solving
- Team Leadership & Training
- Upselling & Relationship Building
- Multitasking in Fast-Paced Environments
- Microsoft Office & Basic CRM Familiarity
- Empathetic Listening & Needs Assessment
Certification
- BLS Certification
- OSHA & HIPPA Certification
Timeline
Guest Relations Manager
Six Flags Entertainment Corp
02.2020 - Current
High School Diploma -
Martha Ellen Stilwell School of Arts
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