Sontauria Smiley
Atlanta
Summary
I’m a team player ready to step into leadership roles, focused on getting results and building strong collaboration. I’ve successfully helped lead teams, managed projects, and adapted to fast-changing environments. People know me for being reliable, flexible, and organized, always making sure things run smoothly and goals get met.
Overview
8
8
years of professional experience
Work History
Distribution Center Support Specialist
HD Supply
08.2025 - Current
- Serve as the primary liaison between Sales teams (Sales Associates, Managers, Field Reps, Admins) and the DC.
- Manage Salesforce cases to address delivery concerns, order statuses, and credit requests promptly.
- Utilize ERP and SAP systems to process, cancel, and track customer orders, ensuring accuracy and timely resolution.
- Coordinate with DC teams to locate orders, schedule customer pick-ups, and guarantee smooth fulfillment operations.
- Ensure customers receive appropriate credits and adjustments for order discrepancies or cancellations.
- Provide comprehensive support for delivery issues, order state inquiries, and credit processing to maintain high customer satisfaction.
General Warehouse Associate (Interim Lead)
HD Supply
05.2022 - 08.2025
- Monitor picker productivity to maintain departments' LPH.
- Train and peer-to-peer coaching.
- Ensure team members adhere to safety protocol.
- Ensure orders undergo proper labeling, and packing for customers' satisfaction.
- Collaborate with team members to complete daily tasks and ensure a smooth workflow in a fast-paced environment.
Customer Service Representative
Kaiser Permanente
08.2019 - 03.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted patients with scheduling, billing, and insurance-related concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflict.
Warehouse Seasonal Assistant
Amazon
11.2017 - 02.2018
- Supported high-volume order processing during peak season.
- Maintained accuracy in inventory and shipment tracking.
Education
Associates of Criminal Justice. -
Brown Mackie College
Atlanta06-2014
Skills
- ERP system utilization
- Customer order tracking
- Safety compliance adherence
- Conflict resolution strategies
- Order fulfillment support
- Customer service
- SAP order processing
Timeline
Distribution Center Support Specialist
HD Supply
08.2025 - Current
General Warehouse Associate (Interim Lead)
HD Supply
05.2022 - 08.2025
Customer Service Representative
Kaiser Permanente
08.2019 - 03.2020
Warehouse Seasonal Assistant
Amazon
11.2017 - 02.2018
Associates of Criminal Justice. -
Brown Mackie College