Sonya Gloster
Locust Grove
Summary
Practice Administrator at Genesis Sports Medicine with expertise in operations management and patient relations. Achieved a 20% reduction in wait times through process streamlining. Skilled in HIPAA compliance and promoting teamwork. Demonstrated ability to enhance office productivity and patient satisfaction via effective communication and problem-solving.
Overview
20
20
years of professional experience
Work History
Practice Administrator
Genesis Sports Medicine and Rehabilitation
12.2008 - Current
- Streamlined check-in processes and optimized appointment scheduling, reducing patient wait times.
- Oversaw daily practice operations to ensure efficient service delivery for patients and providers.
- Managed financial operations, including budgeting, billing, and insurance claims processing.
- Established strong relationships with referral sources, consistently increasing patient volume.
- Fostered positive work culture through open communication and professional development opportunities.
- Ensured compliance with OSHA and HIPAA regulations to maintain a safe work environment.
- Implemented efficient administrative systems to enhance office operations and improve productivity.
- Addressed all patient and team member issues promptly to maintain satisfaction and morale.
Front Office Coordinator
Select Physical Therapy
06.2005 - 12.2008
- Processed financial transactions, ensuring accuracy in copayments and payments.
- Enhanced patient relations by addressing concerns with professionalism and empathy.
- Supported administrative functions including filing, data entry, and document management.
- Managed high call volumes, resolving patient inquiries promptly.
- Established strong relationships with patients, offering support throughout visits.
Education
Certificate Of Medical Billing - Medical Billing
Georgia Medical Institute
GABachelor of Arts - Mass Communication
Savannah State University
Savannah, GABeaufort High School
Beaufort, SC06.1989
Skills
- HIPAA compliance and guidelines
- Operations management
- Scheduling coordination and management
- Patient relations and care
- Medical billing and coding
- Staff and employee management
- New hire training and onboarding
- Practice management systems
- Payroll administration and processing
- Healthcare information systems
- Electronic health records management
- Employee performance evaluation
- Supplies ordering and inventory control
- Insurance referral facilitation
- Teamwork and collaboration skills
- Customer service excellence
- Time management strategies
- Attention to detail and accuracy
- Problem-solving skills
- Multitasking capabilities
- Reliability in tasks
- Communication skills, verbal and written
- Critical thinking abilities
- Organizational skills and efficiency
- Active listening techniques
- Adaptability and flexibility in roles
- Decision-making processes in healthcare
- Patient education initiatives
Timeline
Practice Administrator
Genesis Sports Medicine and Rehabilitation
12.2008 - Current
Front Office Coordinator
Select Physical Therapy
06.2005 - 12.2008
Certificate Of Medical Billing - Medical Billing
Georgia Medical Institute
Bachelor of Arts - Mass Communication
Savannah State University
Beaufort High School