Summary
Overview
Work History
Education
Skills
Timeline
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Sonya Gloster

Locust Grove

Summary

Practice Administrator at Genesis Sports Medicine with expertise in operations management and patient relations. Achieved a 20% reduction in wait times through process streamlining. Skilled in HIPAA compliance and promoting teamwork. Demonstrated ability to enhance office productivity and patient satisfaction via effective communication and problem-solving.

Overview

20
20
years of professional experience

Work History

Practice Administrator

Genesis Sports Medicine and Rehabilitation
12.2008 - Current
  • Streamlined check-in processes and optimized appointment scheduling, reducing patient wait times.
  • Oversaw daily practice operations to ensure efficient service delivery for patients and providers.
  • Managed financial operations, including budgeting, billing, and insurance claims processing.
  • Established strong relationships with referral sources, consistently increasing patient volume.
  • Fostered positive work culture through open communication and professional development opportunities.
  • Ensured compliance with OSHA and HIPAA regulations to maintain a safe work environment.
  • Implemented efficient administrative systems to enhance office operations and improve productivity.
  • Addressed all patient and team member issues promptly to maintain satisfaction and morale.

Front Office Coordinator

Select Physical Therapy
06.2005 - 12.2008
  • Processed financial transactions, ensuring accuracy in copayments and payments.
  • Enhanced patient relations by addressing concerns with professionalism and empathy.
  • Supported administrative functions including filing, data entry, and document management.
  • Managed high call volumes, resolving patient inquiries promptly.
  • Established strong relationships with patients, offering support throughout visits.

Education

Certificate Of Medical Billing - Medical Billing

Georgia Medical Institute
GA

Bachelor of Arts - Mass Communication

Savannah State University
Savannah, GA

Beaufort High School
Beaufort, SC
06.1989

Skills

  • HIPAA compliance and guidelines
  • Operations management
  • Scheduling coordination and management
  • Patient relations and care
  • Medical billing and coding
  • Staff and employee management
  • New hire training and onboarding
  • Practice management systems
  • Payroll administration and processing
  • Healthcare information systems
  • Electronic health records management
  • Employee performance evaluation
  • Supplies ordering and inventory control
  • Insurance referral facilitation
  • Teamwork and collaboration skills
  • Customer service excellence
  • Time management strategies
  • Attention to detail and accuracy
  • Problem-solving skills
  • Multitasking capabilities
  • Reliability in tasks
  • Communication skills, verbal and written
  • Critical thinking abilities
  • Organizational skills and efficiency
  • Active listening techniques
  • Adaptability and flexibility in roles
  • Decision-making processes in healthcare
  • Patient education initiatives

Timeline

Practice Administrator

Genesis Sports Medicine and Rehabilitation
12.2008 - Current

Front Office Coordinator

Select Physical Therapy
06.2005 - 12.2008

Certificate Of Medical Billing - Medical Billing

Georgia Medical Institute

Bachelor of Arts - Mass Communication

Savannah State University

Beaufort High School

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Sonya Gloster