Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Jackson

Allenhurst

Summary

Dynamic professional with extensive experience as a Field Inspector and Area Manager, skilled in documenting evidence, data entry and analyzing data. Proven ability to enhance customer service and streamline operations, achieving high employee retention rates. Adept at writing detailed reports and maintaining accurate records, ensuring compliance with industry standards.

Overview

27
27
years of professional experience

Work History

Field Inspector

Trendsource/MarketForce
03.2007 - Current
  • Drafted detailed reports on findings of inspections.
  • Examined relevant documents prior to inspections in order to become acquainted with property features.
  • Completed thorough written descriptions and took photographs to document conditions.
  • Used hand tools and gauges to take measurements.
  • Conducted thorough evaluations of various properties, identifying potential hazards and ensuring compliance with industry standards.

Property Management Assistant/Receptionist

Great American Realtors
08.2023 - 11.2024
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated appointments to show marketed properties.
  • Collected and maintained careful records of rental payments and payment dates.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Area Manager/Retail Auditor

RGIS Inventory Services
04.1998 - 06.2014
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Marketing Management

Savannah Technical College
Savannah, GA

Skills

  • Documenting evidence
  • Customer service
  • Analyzing data
  • Documentation skills
  • Data entry
  • Writing reports

Timeline

Property Management Assistant/Receptionist

Great American Realtors
08.2023 - 11.2024

Field Inspector

Trendsource/MarketForce
03.2007 - Current

Area Manager/Retail Auditor

RGIS Inventory Services
04.1998 - 06.2014

Marketing Management

Savannah Technical College

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Sonya Jackson