Sophia Avalos
Braselton
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Cashier/Shift Supervisor
Kroger
Flowery Branch
10.2022 - 01.2025
- Managed cash register and maintained accurate cash drawer balance throughout shifts.
- Handled product returns and exchanges according to store policies and procedures.
- Collaborated with team members to ensure smooth operations during peak hours.
- Maintained cleanliness of checkout area and organized merchandise displays effectively.
- Trained new cashiers on register operations and customer service best practices.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Supervised daily operations and workflow in a fast-paced grocery environment.
Floor Staff Member
Regal Cinemas
Buford
04.2021 - 07.2022
- Assisted patrons with ticket purchases and seating arrangements.
- Maintained cleanliness and organization within theater environments.
- Operated concession stand, preparing and serving food and beverages.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Collaborated with team members to ensure efficient movie screening operations.
- Trained new staff on operational procedures and customer service standards.
- Adhered to company policies and procedures at all times.
Education
Bachelor of Arts - Political Science
University of Georgia
GA05-2027
Skills
- Team collaboration
- Written and verbal communication
- Team leadership
- Critical thinking
- Self-Directed
- Problem-solving
- Strong analytical skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- Criminal Justice Society
Timeline
Cashier/Shift Supervisor
Kroger
10.2022 - 01.2025
Floor Staff Member
Regal Cinemas
04.2021 - 07.2022
Bachelor of Arts - Political Science
University of Georgia